Manager - Operations Excellence

3 weeks ago


Cyberjaya, Malaysia AIA Full time

FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._

If you believe in better, we’d love to hear from you.

About the Role

This position is responsible to identify, analyse and deploy process improvement projects so as to support operational efficiency and business objectives.- Work directly with internal and external process owners and Team Leads to gain an in-depth understanding of critical business challenges and drive process improvement to meet business efficiencies.- Conduct gap analysis and develope innovative solutions through process optimization, process reengineering and automation to meet business strategic goals- Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.-
- Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project- Performs other responsibilities and duties periodically assigned by supervisor in order to meet reasonable operational and/or other requirements

Job Requirements:
- At least 5 years of relevant experience in Project Management / Continuous Improvement, working with across multiple business units stakeholders- Ability to process data analysis using six sigma methodologies- A strong change agent and can influence mindset and behaviors, including those of senior leaders- Strong project leadership / management experience and proficient in project management methodology, techniques and tools- Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to BAU- Certification in Six Sigma Black Belt will be advantageous- Strong critical thinking, problem-solving skills, conflict management and persuasive skills- Self-driven with the ability to multi-task and take on concurrent projects- Excellent communication (oral and written), and competence in making impressive presentations
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._


  • Team Manager

    4 weeks ago


    Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    Where you fit The Energy Risk and Accounting (ERA) process extends across many steps in the lifecycle of hydrocarbon stock in Group from recording contracts for purchases and sales of stock in our systems, recording stock movements, stock reconciliations, invoicing for stock sales and payments for stock purchases, through to stock valuation. What's the...

  • Team Manager

    1 month ago


    Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    Where you fit The Energy Risk and Accounting (ERA) process extends across many steps in the lifecycle of hydrocarbon stock in Group from recording contracts for purchases and sales of stock in our systems, recording stock movements, stock reconciliations, invoicing for stock sales and payments for stock purchases, through to stock valuation. What's the...

  • Project Manager

    3 weeks ago


    Cyberjaya, Malaysia AIA Full time

    FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...


  • Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    This role involves managing credit risk analysis and accounts to optimize business returns. Responsibilities include credit management activities, establishing credit limits, and providing insights to influence deal structures. The position requires maintaining effective relationships with internal and external customers, approving credit limits, and driving...


  • Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    This role involves managing credit risk analysis and accounts to optimize business returns. Responsibilities include credit management activities, establishing credit limits, and providing insights to influence deal structures. The position requires maintaining effective relationships with internal and external customers, approving credit limits, and driving...


  • Cyberjaya, Selangor, Malaysia Shell Business Operations Full time

    This role involves managing credit risk analysis and accounts to optimize business returns. Responsibilities include credit management activities, establishing credit limits, and providing insights to influence deal structures. The position requires maintaining effective relationships with internal and external customers, approving credit limits, and driving...


  • Cyberjaya, Malaysia Shell Business Operations Full time

    This position is responsible for the credit risk analysis and management of a portfolio of accounts, working with customers and the business to optimize risk and return. Directly manage a portfolio of complex customer credit relationships that present high risk / high value at risk and participate in the commercial deal process to optimize business returns...


  • Cyberjaya, Malaysia Shell Business Operations Full time

    This position is responsible for the credit risk analysis and management of a portfolio of accounts, working with customers and the business to optimize risk and return. Directly manage a portfolio of complex customer credit relationships that present high risk / high value at risk and participate in the commercial deal process to optimize business returns...


  • Cyberjaya, Malaysia Nasstar Full time

    **WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...


  • Cyberjaya, Selangor, Malaysia Genius Brio Sdn Bhd Full time

    Manager, Client Operation (Japanese Speaking)Work Location: Cyberjaya, MalaysiaSalary Range: RM7,000 - RM10,000 (with 5-7 years of experiences)Fixed Travelling Allowance: RM750Working Region: APAC (Hong Kong)Hiring by: May 2024JOB PURPOSEYou will be responsible for the following:Completion of all daily processes for position keeping, trade management and...

  • Manager Operations

    2 weeks ago


    Cyberjaya, Selangor, Malaysia Gratitude Inc. Full time

    Role:Operations ManagerTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Operations Management Operations Supervisor operations skills BPO Operations Operations Manager Call centre Operations Operations Quality operations assistant manager banking operations...


  • Cyberjaya, Malaysia Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...


  • Cyberjaya, Malaysia Ikhasas Sdn. Bhd. Full time

    Roles & Responsibilities - Responsible to manage and monitor day-to-day for one or more car park operations. - Responsible to optimize car park resources, revenue and performance towards excellent car park management. - Ensure car park collections are being verified and reconcile according to the Company’s procedure. - Managing and supervise car park’s...


  • Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

    **Manager, Client Operation (Japanese Speaking)** **Work Location: Cyberjaya, Malaysia** **Salary Range: RM7,000 - RM10,000 (with 5-7 years of experiences)** **Fixed Travelling Allowance: RM750** **Working Region: APAC (Hong Kong)** **Hiring by: May 2024** **JOB PURPOSE** You will be responsible for the following: - Completion of all daily processes...

  • Operations Manager

    3 weeks ago


    Cyberjaya, Malaysia Gratitude Inc. Full time

    **Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills...


  • Cyberjaya, Selangor, Malaysia Nityo Infotech Full time

    A degree holder in Computer Science, Statistics , Information Systems or related principles. 5-7 years of relevant working experience in Business Intelligence or Central MIS functions Solid knowledge of insurance operations a must Ability to liaise with technology teams to automate reporting Proficiency in Data Migration, ETL,query automation will be an...


  • Cyberjaya, Selangor, Malaysia Nityo Infotech Full time

    A degree holder in Computer Science, Statistics , Information Systems or related principles. 5-7 years of relevant working experience in Business Intelligence or Central MIS functions Solid knowledge of insurance operations a must Ability to liaise with technology teams to automate reporting Proficiency in Data Migration, ETL,query automation will be an...


  • Cyberjaya, Selangor, Malaysia Nityo Infotech Full time

    A degree holder in Computer Science, Statistics , Information Systems or related principles. 5-7 years of relevant working experience in Business Intelligence or Central MIS functions Solid knowledge of insurance operations a must Ability to liaise with technology teams to automate reporting Proficiency in Data Migration, ETL,query automation will be an...

  • Manager Operations

    2 weeks ago


    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Job Summary** Manages all aspects of administrative support functions for large or multiple offices or departments. Manager with HR responsibility. Typically manages and oversees supervisors and/or hourly/professional jobs and responsible for setting the overall direction for employees. - Providing analyses of budgets, project proposals, and business...


  • Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time

    **MANAGER, FUNDS NAV CALCULATIONS - APAC Operations** **Work Region: APAC Working hours (8:00AM - 5:00PM / 9:00 AM - 6:00PM)** As a **Manager, Fund Accounting**, you will **manage a Fund Accounting team** that is accountable for all controls and processes are followed in order to **maintain accurate records **for each fund and all exceptions and controls...