Operations Manager
5 months ago
**Role**:Any Other
**Timings**:Flexible (Permanent)
**Industry**:Other
**Work Mode**:Work from office
**Functional Area**:Any Other
Key Skills: Human Resource Management Management Performance Management Team Management Team LeadingLocation: Cyberjaya
Rotational Shifts
Salary : 15-17k MYR
- Responsibilities:
- Managing the operations seamlessly, ensuring timely SLA delivery, and maintaining
high level of employee and customer satisfaction
- Establishing and managing relationships with stakeholders
- Oversight of team: organizes resources, sets goals, and carries out strategy from Executives
and client on a day-to-day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation and communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal
disruption in times of annual leave, sick leave, study leave and daily working hour schedules
- To monitor and document the work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships
to ensure operational cohesion and an effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams
and provided updates
- Ensure that all audit-related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach and mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee and client satisfaction scores;
performance Appraisals and attrition management
- Performance management through top-quartile, middle-quartile, and bottom-quartile segregation
and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the key contact for all problems and queries with the specific business assigned.
Requirement:
- Working under pressure
- Fluency in English (speaking, listening, writing, and reading). working 100% in English.
- A university or college degree is required.
- English has to be advanced.
- Experience in managing team (up to 50 HC) more than 3 years
- Able to work 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week (depending on the Ops schedule)
-
Customer Operations Manager
5 months ago
Cyberjaya, Malaysia Nasstar Full time**WE’RE RECRUITING!** As one of the UK’s fastest-growing MSPs, we’re looking for a **Customer Operations Manager** **to join us! **Location**:Cyberjaya **Salary**:Competitive Base + Benefits **Job Type**:Permanent, Full Time The Customer Operations Manager manages operational delivery teams in providing first-class managed IT services across a...
-
Manager, Operations Control
3 weeks ago
Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full timeJob Summary: The Regional Risk & Control Manager will oversee the APAC Business & Client Services group's risk management framework, collaborating with European and APAC Leadership to ensure consistent processes and procedures are implemented to mitigate operational risks.Key responsibilities include reviewing and challenging risk metrics, collaborating with...
-
Operations Shift Manager
5 months ago
Cyberjaya, Malaysia Experian Full timeFull-time Employee Status: Regular Role Type: Hybrid Department: Information Technology & Systems Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new...
-
Manager, Operations Control
3 months ago
Cyberjaya, Malaysia Royal Bank of Canada Full timeJob SummaryThe role is responsible for managing the risk & control framework across the APAC Business & Client Services group, supporting the Head of APAC Operations with control oversight .The incumbent will work with the European and APAC Leadership Team to ensure that consistent processes, procedures and controls are implemented to effectively mitigate...
-
Manager Operations
5 months ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Operations Management Operations Supervisor operations skills BPO Operations Operations Manager Call centre Operations Operations Quality operations...
-
Executive, Parking Management
5 months ago
Cyberjaya, Malaysia Ikhasas Sdn. Bhd. Full timeRoles & Responsibilities - Responsible to manage and monitor day-to-day for one or more car park operations. - Responsible to optimize car park resources, revenue and performance towards excellent car park management. - Ensure car park collections are being verified and reconcile according to the Company’s procedure. - Managing and supervise car park’s...
-
Operations Manager
5 months ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills...
-
Manager - Operations Excellence
5 months ago
Cyberjaya, Malaysia AIA Full timeFIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...
-
Operations Manager
5 months ago
Cyberjaya, Malaysia GRATITUDE INC. Full time**Description / Requirements** Role: Operations Manager Location: Cyberjaya Rotational Shifts Salary : 15-17k MYR **Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team -...
-
Assistant Manager, Operations and Maintenance
5 months ago
Cyberjaya, Malaysia ENGIE Full timeRequisition ID: 22459- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Assistant Manager, Operation & Maintenance - Manage and administer the **Computerized Maintenance Management System (CMMS)** at diverse client locations, offering training to both new and existing users for continual improvement post-implementation. - Ensure the routine and preventive...
-
Operations Manager
5 months ago
Cyberjaya, Malaysia Gratitude India Full timeOperations Manager - Japanese Speaking Location: Cyberjaya Rotational Shifts **Salary**: 15-17k MYR Qualifications/Requirement: - Fluency in English (Speaking, listening, writing and reading). working 100% English. - Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese - Working under the pressure - University/Colleges...
-
Manager, Control Assurance
5 months ago
Cyberjaya, Malaysia AGENSI PEKERJAAN GENIUS BRIO SDN. BHD. Full time**MANAGER, CONTROL ASSURANCE - APAC OPERATIONS** **Region: APAC Working hours (9:00AM - 6:00PM)** **What is the opportunity?** The Control Assurance will be responsible for the following: - Responsible for the **risk and control governance** from BAU activities across different business functions in Hong Kong operations. - **Reviewing and providing...
-
Assistant Manager, Customer Operations
5 months ago
Cyberjaya, Malaysia Equinix Full timeAssistant Manager, Customer Operations Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...
-
Data Center Operations Manager
2 months ago
Cyberjaya, Selangor, Malaysia Vantage Data Centers Full timeAbout Vantage Data CentersWe are a leading provider of data center services, committed to delivering exceptional performance, reliability, and sustainability to our customers. Our team is dedicated to creating a workplace of inclusion, equity, respect, and acceptance, where everyone feels valued and empowered to contribute their best work.Job SummaryWe are...
-
Manager, Funds Nav Calculation
5 months ago
Cyberjaya, Malaysia Genius Brio Sdn Bhd Full time**MANAGER, FUNDS NAV CALCULATIONS - APAC Operations** **Work Region: APAC Working hours (8:00AM - 5:00PM / 9:00 AM - 6:00PM)** As a **Manager, Fund Accounting**, you will **manage a Fund Accounting team** that is accountable for all controls and processes are followed in order to **maintain accurate records **for each fund and all exceptions and controls...
-
Operation Superitendent
5 months ago
Cyberjaya, Malaysia Daleko Full timeResponsibilities: Operational Planning: Develop and implement operational plans and strategies to achieve the organization's goals and objectives. This includes vessel scheduling, cargo handling, crew management, and maintenance planning. Vessel Operations: Oversee vessel operations, including voyage planning, navigation, cargo loading and unloading,...
-
Assistant Manager, Operations and Maintenance-steam
5 months ago
Cyberjaya, Malaysia ESI AMEA - South East Asia - Malaysia Full timeRequisition ID: 22470- Location: CYBERJAYA SELANGOR DARUL EHSAN, MY, 63000Senior Engineer, Operation & Maintenance (Steam) **Responsibilities**: - Responsible for executing and supervising the boiler operation and maintenance (O&M) activities, its related mechanical and electrical (M&E) equipment, and associated systems, complying with the statutory and...
-
Operation Executive
5 months ago
Cyberjaya, Malaysia AJS Maju Services Sdn Bhd Full time**Responsibilities**: - Assists the Operations Manager in ensuring smooth operations of the business to maintain long-term client relationship - Assists the Operations Manager in delivering the priorities, targets, goals and objectives set out in the strategic plans. - Engages clients proactively to understand their needs and ensure timely delivery of...
-
Operation (Internship)
5 months ago
Cyberjaya, Malaysia WARNAKALA STUDIOS SDN BHD Full timeJoin Warnakala Studios as an Operations Intern and embark on an exciting journey into the world of daily operations. As a vital member of our team, you will play a key role in ensuring the smooth running of our studio. If you are a detail-oriented individual with a passion for logistics and collaboration, this opportunity is perfect for you. Get ready to be...
-
Operation Internship
5 months ago
Cyberjaya, Malaysia WARNAKALA STUDIOS SDN BHD Full time**Internship Opportunity: Operation Position** Join Warnakala Studios as an Operations Intern and embark on an exciting journey into the world of daily operations. As a vital member of our team, you will play a key role in ensuring the smooth running of our studio. If you are a detail-oriented individual with a passion for logistics and collaboration, this...