Operations Manager

5 months ago


Cyberjaya, Malaysia Gratitude India Full time

Operations Manager - Japanese Speaking

Location: Cyberjaya

Rotational Shifts

**Salary**: 15-17k MYR

Qualifications/Requirement:

- Fluency in English (Speaking, listening, writing and reading). working 100% English.
- Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese
- Working under the pressure
- University/Colleges required.
- English has to be advance
- Experience in managing team (up 50HC) more than 3 years

be confidence in communication
- Able to 24/7, shift time will follow client demand (No fixed shift)
- Working 5 days, 2 days off per week ( depend on the Ops schedule)

Duties/Responsibilities:

- Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction
- Establishing and managing relationship with stakeholders
- Oversight of team - organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities
- Responsible for following agreed governance model, escalation & communication plan
- To ensure team members achieve agreed standards in relation to their job assignments.
- To ensure training of new staff on the corporate policy rules to be adhered to
- To ensure that the buddy system is put in place to maintain the operation with mínimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules
- To monitor and document work schedule of staff and absences.
- Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth
- Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates
- Ensure that all audit related issues are brought to a close
- Identify and drive continuous improvements and initiatives in process
- Coach & mentor Team lead so that they are able to manage their teams better
- Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management
- Performance management through top Quartile, Middle and Bottom Quartile segregation

and identifying training and coaching needs.
- To ensure that all internal customer queries are followed up on a timely basis
- Collaborate with internal teams.
- To be the Key contact for all problems and queries with specific business assigned.

**Salary**: RM15,000.00 - RM17,000.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you fluent in English (Speaking, listening, writing and reading?
- Are you fluent in Japanese (Speaking, listening, writing and reading)?
- Do you have a degree or diploma in any relevant field?
- Do you have atleast 3 years’ experience managing a team of up to 50HC?
- Do you have experience in CS/BPO/Sales/Client relationship?
- Are you able to work 24/7, shift time will follow client demand (No fixed shift)?
- Are you okey working 5 days, 2 days off per week (depending on the Ops schedule)?
- Are you okey working in Cyberjaya?



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