IT Service Desk

Service Desk are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. **Job Type**: Contract Contract length: 12 months **Salary**:...

**Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

**Position Title : Client Support Officer** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 4,500** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide variety of...

Dear All, Greetings from Atos! We are hiring for the Service Desk Analyst role. **Job Title - Service Desk Analyst** **Job Type - Permanent** **Job Location - Cyberjaya, Selangor** **Core responsibilities**: - Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. - Follow procedures to...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk/CAM Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed...

**Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,500** **Company : Multinational company - Telecommunications Industry** **Other allowances and working hours : Will be further discussed during the interview** **RESPONSIBILITIES**: 1. To perform general service desk operations functions...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk/CAM Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

**JOB DESCRIPTION**: **Job title**: Help Desk **Location**: Cyberjaya, Malaysia **Mode**:Permanent **Minimum Job Requirements** **Mandatory - Mandarin Speaking** - Manage and direct team provide better support - Provides technical service-related support for the company - Support team troubleshoot IT technical issues until resolved or escalate to...

_**Nature of Business: IT service and solution provider**_ - **Location: Itech Tower, Cyberjaya**_ - **Position: Personal Assistant (Mandarin speaker)**_ - **Salary Range: RM2,000- RM2,500 | Fresh grads are encouraged to apply**_ - **Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)**_ Job responsibilities: - To provide secretarial...

**Job Title: Receptionist** **- Preferably Women,** **-Prefer Free Hair, Good Looking and Confident** **Job Summary**: The receptionist is the first point of contact for visitors and clients, responsible for providing exceptional customer service and administrative support. This role requires excellent communication skills, organization, and a friendly...

**JOB DESCRIPTION**: - Ensure service request are escalated to the correct resolver group and prioritize problems assign the proper category in the helpdesk system - Document problems - log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem **Requirements**: - _**Must be Fluent in English**_ -...

The individual is responsible for static data collection and update of the client portfolio for all client transactions across the year. This includes understanding the Client documents and retrieving the necessary information accurately. To maintain highest level of service quality and performance in compliance with Private Capital Services mission and...

To perform general service desk operations functions including incident management, event management, problem management & reporting. - To provide quality technical support & inquiry management to clients according to the SLO. - To be able to categorize reported incident and inquiries to a proper severity/priority level. - Ticket management to track and...

**INTERNSHIP FOR INFORMATION TECHNOLOGY SERVICES (IT)** MYR 800 + Daily Lunch Meals at the office Cyberjaya We are looking for a hungry and enthusiastic IT intern, so if you’re hungry to learn, and have a passion for Technology Development - we want you! At Primary Guard, you’ll be treated as a full member of the team and get hands-on experience...

Initial response to incident reported by user. Basic assessment of the request or incident. - Track outstanding calls & work orders. Contact users informing them of request progress and escalations. - Work hours: Monday to Friday (exclude Public Holiday) 9am-6pm or 10am-7pm. Assist in any other ad-hoc task assigned by your superior or management**.** Pay:...

**Position title : Client Support Officer** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide...