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Help Desk
3 weeks ago
**JOB DESCRIPTION**:
**Job title**: Help Desk
**Location**: Cyberjaya, Malaysia
**Mode**:Permanent
**Minimum Job Requirements**
**Mandatory
- Mandarin Speaking**
- Manage and direct team provide better support
- Provides technical service-related support for the company
- Support team troubleshoot IT technical issues until resolved or escalate to regional team
- Consult user for any technical user requirement
- Manage IT asset in/out and properly record
- Creating and updating technical documentation as required
- Team-oriented and able to operate with mínimal supervision
- Interface with various vendors to resolve end-user or company issues
- Provide IT technical training for new joiner
- Proven analytical and problem-solving skills
Some requirement that is a must:
- Office 365 Support
- Minimum 2 years
- Able to support Apps like OneDrive & Sharepoint Sync
- Shift Work - 1pm/9pm & 3pm/12am to cover UK, Lux & US
- Home Internet should be on Broadband not 4G as at times we need to Support during Public Holiday & Home Internet is very crucial for remote to user laptop from home
Pay: From RM6,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
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