Client Support Officer: Integrated Service

1 week ago


Cyberjaya, Malaysia T & S Quantum Company Limited Full time

To perform general service desk operations functions including incident management, event management, problem management & reporting.
- To provide quality technical support & inquiry management to clients according to the SLO.
- To be able to categorize reported incident and inquiries to a proper severity/priority level.
- Ticket management to track and record activity, resolution of incidents and completion of inquiries.
- To perform 1st level information gathering & troubleshooting on the reported incidents prior to escalations.
- To perform escalation for incidents or inquiries to the resolver group with timely follow ups
- To maintain the coordination effectively with other professionals in delivering the services as and when needed.
- Management of incident & recovery notices
- To upkeep or work with resolver groups and other parties to upkeep the integrity of information in CMDB
- To perform routine tasks according to the routine checklist
- To ensure all operations are according to the standard compliance (ITSM & ISMS)
- To prepare operation reports, management report and client service performance report.

**Salary**: RM3,500.00 - RM5,000.00 per month



  • Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position title : Client Support Officer** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide...


  • Cyberjaya, Malaysia NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...


  • Cyberjaya, Malaysia Infosight Consulting Service Full time

    JD: We are thrilled to announce an exciting opportunity for the role of Customer support/ Translation(Chinese, Mandarin, OR Cantonese) at our esteemed company, based in Cyberjaya,Malaysia. Client - Largest IT Consulting and Services Title: Customer support/ Translation Language proficiency: Fluent Mandarin/Cantonese & English Project: Healthcare **Type...


  • Cyberjaya, Malaysia DXC Technology Full time

    About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong...

  • IT Service Desk

    1 week ago


    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position Title : Client Support Officer** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 4,500** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide variety of...

  • IT Service Desk

    1 week ago


    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,800** **Company : Multinational company - Telecommunication Industry** **Other allowances and working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service...


  • Cyberjaya, Malaysia 1Millennium International Sdn Bhd Full time

    1. Gather feedback from assisting client on the effectiveness of the CSM services and provide report on the information gathered to the superior. 2. Work closely with internal teams, including sales, technical support, and marketing, to address client needs and concerns effectively. 3. Maintain accurate and up-to-date records of client interactions,...

  • Integration Developer

    2 weeks ago


    Cyberjaya, Malaysia MEDIOTECH SOLUTIONS SDN BHD Full time

    Developing back-end components. Integrating user-facing elements using server-side logic. Assessing and prioritizing client feature requests. Integrating data storage solutions. Coordinating with front-end developers. Reprogramming existing databases to improve functionality. Developing digital tools to monitor online traffic. With over 10 years of...

  • Protege Noc

    2 weeks ago


    Cyberjaya, Malaysia Kridentia Integrated Services Sdn Bhd Full time

    **JOB RESPONSIBILITIES**: Supports department operation by maintaining current system and supervising agent Perform day to day NOC activities Prepare daily/ weekly/monthly report for customers Answering incoming calls Arrange internal resources especially on network-related issues. Review and analyze reports, summarizing information and identifying...

  • Application Support

    7 days ago


    Cyberjaya, Malaysia ENSOFT CONSULTING SDN BHD Full time

    ENSOFT CONSULTING SDN BHD EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Centre Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting. We provide an array of services. '¢ Web Design & Development '¢ Software Application Support '¢ On-site System Support '¢ Network/Data Centre...


  • Cyberjaya, Malaysia ProMicom Service (M) Sdn Bhd Full time

    Key responsibilities include but are not limited to: ï‚- to provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service Centre and WRMalaysia office ï‚- Ensure the smooth running of the virtual and onsite conferences, audio/video services...


  • Cyberjaya, Selangor, Malaysia Altel Holdings Full time

    At Altel Holdings, we are looking for a talented Network and ICT System Integrator to join our Service Delivery (SD) team. As a key member of our team, you will be responsible for integrating various networks and systems together with applications across customer network environments.ResponsibilitiesIntegration DeploymentWork closely with stakeholders to...


  • Cyberjaya, Malaysia Finexus Sdn Bhd Full time

    To be supportive and responsive towards the company’s business operations and efficiently attending the client needs. Provides advice and guidance to clients on procurement matters, and coaches clients on relevant processes (i.e. Proposals, Purchase Order, Quotation & Clients Certificates) to ensure client needs are met, and to ensure procurement processes...


  • Cyberjaya, Malaysia ProMicom Service (M) Sdn Bhd Full time

    Title: Procurement Assistant Industry: Non-Profit Organization Location : Cyberjaya, Selangor Duration: 6 months Salary: RM 3400 Job description: - Provide responsive service to customers and stakeholders in alignment with Global Procurement and Logistics (GPL) Service Catalogue through the prompt processing of requests received in the ERP workflow....

  • Office Support

    7 days ago


    Cyberjaya, Malaysia WoodWing Full time

    **Where you’ll work** Every day, publishers and brands around the world work with WoodWing products to create magazines, newspapers, and other content, online, in-app, and in print. At WoodWing, you will help build the future of content production, in an organization with little hierarchy and lots of freedom to develop your own skills. **Your...


  • Cyberjaya, Malaysia ENSOFT CONSULTING SDN BHD Full time

    ENSOFT CONSULTING SDN BHD EnSoft was incorporated mainly to concentrate on Software Application Support Services, Network / Data Centre Maintenance and Monitoring, Systems Support Services (on-site), IT Consulting. We provide an array of services. - Web Design & Development - Software Application Support - On-site System Support - Network/Data Centre...

  • IT Service Desk

    1 week ago


    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    **Position Title : Client Support Officer** **Work location : Cyberjaya** **Basic salary offered : Basic up to RM 3,500** **Company : Multinational company - Telecommunications Industry** **Other allowances and working hours : Will be further discussed during the interview** **RESPONSIBILITIES**: 1. To perform general service desk operations functions...

  • IT Helpdesk

    6 days ago


    Cyberjaya, Malaysia Vivcal Technologies Sdn Bhd Full time

    Job description **Position Title : Client Support Officer (fresh graduates are welcomed to apply)** **Work Location : Cyberjaya** **Salary offered : Basic up to RM 3,500 + Shift allowance** **Working hours : 7am - 7pm/7pm-7am ( 12 hours rotational shift) - 2 days work, 2 days off** **ORGANIZATIONAL BACKGROUND**: Client Support Officer: Integrated...


  • Cyberjaya, Selangor, Malaysia OCBC Bank Full time

    Job SummaryThe Admin & Support officer in Business Service Centre plays a vital role in supporting the operational efficiency of the contact centre. This position involves various administrative tasks and assisting team members. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent...


  • Cyberjaya, Selangor, Malaysia OCBC Bank Full time

    Job SummaryThe Admin & Support officer in Business Service Centre plays a vital role in supporting the operational efficiency of the contact centre. This position involves various administrative tasks and assisting team members. The ideal candidate will possess strong organizational skills, attention to detail, and a commitment to providing excellent...