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Client Servicing Manager
2 weeks ago
1. Gather feedback from assisting client on the effectiveness of the CSM services and provide report on the information gathered to the superior.
2. Work closely with internal teams, including sales, technical support, and marketing, to
address client needs and concerns effectively.
3. Maintain accurate and up-to-date records of client interactions, feedback, and issue resolutions.
4. Ensure proper documentation of all relevant client-related information.
5. Have a comprehensive understanding of all products and services offered by CSM. Propose and present solutions that align with CSM's products and services.
6. Work closely with clients to understand their requirements and preferences regarding CSM products and services.
7. Work closely with internal teams to customize solutions based on client requirements.
8. Collaborate with sales, marketing, and technical teams to ensure a unified and effective approach in delivering solutions to clients.
9. Provide insights and feedback from clients to improve products and services.
10. To comply to CyberSecurity Malaysia’s information security objectives and adhere to all relevant policies, procedures and guidelines.
Perform other duties as and when required.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM7,000.00 - RM8,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
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