Service Delivery Manager

3 days ago

Cyberjaya, Malaysia Nasstar Full time

**WE’RE RECRUITING**

As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Delivery Manager

**Location**: Cyberjaya, Malaysia

**Salary**: Competitive Base + Benefits

**Job Type**: Permanent, Full-time

**Hours**: 40 hours per week primarily covering core UK hours

A fantastic opportunity awaits to join our Global Services team as a Service Delivery Manager. You'll play a crucial role in service management, fostering strong client relationships and ensuring successful service delivery. Collaborating with internal teams, you'll manage risk mitigation, SLAs, and business processes within an ITIL framework. Your focus will be on delivering exceptional service and retaining clients in your portfolio. You'll also track KPIs, drive continuous improvement, and be prepared to address customer needs outside regular hours when necessary.

**Responsibilities**:

- Service Management - Ensure that the service delivered successfully matches the objectives of the contract. Report to both the customer and the internal organisation through an established service review process. Analyse performance reports, offering insight and thought leadership. Identify areas for continuous service improvement and work with the business to deliver these. Protect the recurring revenue margin on the service and ensure opportunities for growth are identified. Work closely with sales and technology teams to ensure growth of the service and support the roadmap for future offerings.
- Customer engagement - Establish a clear and professional relationship with customer stakeholders and influencers. Become a trusted adviser to the customer. Be the voice of the customer while working closely with the internal departments to drive resolution on and issues raised. Mitigate risk while supporting the customer through service enhancements and change requests.
- Communication - Act as the senior point of communication for the customer, be able to present and communicate at C level. Support the customer through the escalation process if required. Be the voice of the customer for internal teams.

**What we are looking for**:

- ITIL v4 Foundation
- Proficient in risk management in complex settings, proven customer relationship management across all levels
- Effective issue and problem resolution in complex environments
- Performance management using SLAs, KPIs, proactive intervention, and regular service reviews
- Ability to plan and gain support for changing priorities while maintaining commitment through effective communication
- Establishing personal credibility through persuasive presentation of ideas and facts, gaining commitment and support for upselling services and business development
- Strong influencing skills to change opinions and outcomes of decisions, gaining buy-in and commitment from stakeholders
- Excellent verbal and written communication, including presentation skills
- Analytical ability to interpret service performance and customer satisfaction data, prioritize issues, and develop improvement plans
- Proficiency in computer tools such as ServiceNow, CRM, and Microsoft Office or similar platforms

**About Nasstar**

More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work with

**What you can expect from us in return**

At Nasstar, we think it’s important to look after our employees. In addition to a market standard pay, supportive teams and real chance to progress your career, we offer a range of benefits which include:
**Holiday**: 20 days’ annual leave entitlement, plus public holidays

**Medical Insurance Enrolment**: Will take place after probation is passed

**Shift, Travel & Parking Allowance**

**Overtime**: All staff are eligible for overtime (if required)

**Training**: Comprehensive induction and training plan to ensure you have all of the necessary skills to be successful

**Office Location & Environment**: Working in a modern new office with good facilities in the immediate location

**Reasons to choose a career with Nasstar**:
We recognise and understand the importance of creating a work environment that supports personal development, enabling individuals to reach their full potential and go beyond what they thought was possible. With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.

Which career path will you choose?

**Equal Opportunities**:
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practising inclusion, and striving for equity, we aim to be a leader in our industry and a model for organisations wor

  • Service Delivery Manager

    2 weeks ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Manager

    2 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...

  • Service Delivery Manager

    1 month ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    4 weeks ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    2 days ago

    Cyberjaya, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Service Delivery Manager

    1 month ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Delivery Manager

    4 weeks ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Delivery Manager

    1 week ago

    Cyberjaya, Selangor, Malaysia Nasstar Full time

    WE'RE RECRUITINGAs one of the UK's fastest growing MSPs, we're on the lookout for a Service Delivery ManagerLocation: Cyberjaya, MalaysiaSalary: Competitive Base + BenefitsJob Type: Permanent, Full-timeHours: 40 hours per week primarily covering core UK hoursA fantastic opportunity awaits to join our Global Services team as a Service Delivery Manager. You'll...

  • Delivery Trainee

    2 weeks ago

    Cyberjaya, Malaysia Tesla Full time

    What to Expect The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Trainee role is the direct point of...

  • Delivery Trainee

    1 week ago

    Cyberjaya, Selangor, Malaysia Tesla Full time

    What to Expect The Tesla Delivery team is committed to providing the best ownership experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Trainee role is the direct point of...

  • Administrator, Data Service Delivery

    3 weeks ago

    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time...

  • Supervisor, Data Service Delivery

    3 weeks ago

    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Job Summary** Manages all aspects of organizational data; establishes and maintains policies and procedures for planning, designing and maintaining an information bank to ensure that data services are delivered in a high-quality and profitable manner. Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in...

  • Supervisor, Data Service Delivery

    1 week ago

    Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

    Job SummaryManages all aspects of organizational data; establishes and maintains policies and procedures for planning, designing and maintaining an information bank to ensure that data services are delivered in a high-quality and profitable manner. Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in alignment...

  • Associate Director, Data Service Delivery M/F

    1 week ago

    Cyberjaya, Selangor, Malaysia Crédit Agricole Group Full time

    What will you do?Responsible for the management of the DSD teams within the department under the global model and / or across designated 'home' locations as applicable to the respective teams under the senior manager's jurisdictionEnsuring delivery of the services to internal and external clients within prescribed timeframes with a high level of...

  • Re Hard Services Manager

    4 weeks ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **Proposition** The Real Estate (RE) Hard Services Manager is responsible for the delivery of preventive maintenance services and overall building systems reliability of the facility within the real estate scope including space planning and management in collaboration with the IFM partner/contractor and other external suppliers and the...

  • Re Hard Services Manager

    1 day ago

    Cyberjaya, Malaysia Shell Full time

    **The Role**: **Proposition** The Real Estate (RE) Hard Services Manager is responsible for the delivery of preventive maintenance services and overall building systems reliability of the facility within the real estate scope including space planning and management in collaboration with the IFM partner/contractor and other external suppliers and the...

  • Graduate Trainee

    2 months ago

    Cyberjaya, Malaysia Tesla Full time

    **What to Expect** **Sales Trainee** - To welcome walk-in guests, answer questions and manage customer’s experience in positive way. - To educate the public about electric car through enriching conversations. - To provide high quality customer service to the existing Tesla community. - Your performance will be measured by your ability to demonstrate...

  • Graduate Trainee

    3 days ago

    Cyberjaya, Malaysia Tesla Full time

    **What to Expect** **Sales Trainee** - To welcome walk-in guests, answer questions and manage customer’s experience in positive way. - To educate the public about electric car through enriching conversations. - To provide high quality customer service to the existing Tesla community. - Your performance will be measured by your ability to demonstrate...

  • Re Hard Services Manager

    1 week ago

    Cyberjaya, Selangor, Malaysia Shell Full time

    The Role:PropositionThe Real Estate (RE) Hard Services Manager is responsible for the delivery of preventive maintenance services and overall building systems reliability of the facility within the real estate scope including space planning and management in collaboration with the IFM partner/contractor and other external suppliers and the building...

  • Service Delivery Analyst

    1 week ago

    Cyberjaya, Malaysia Techsap ASP Sdn Bhd Full time

    **Summary** The Service Manager provides a consistent interface to our key customers for all elements of the service and ensures that actions are taken within the Company to drive improved customer satisfaction. This Service Manager position will be managing a higher number of designated global strategic Multi National Customers, however the role has been...