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Supervisor, Data Service Delivery

3 months ago

Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

Job Summary


Manages all aspects of organizational data; establishes and maintains policies and procedures for planning, designing and maintaining an information bank to ensure that data services are delivered in a high-quality and profitable manner.

Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in alignment with departmental procedures.

What is the opportunity?


RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones.

Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations.

The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.

The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.

This role will be responsible for day to day processing of Portfolio Securities Valuation for Fund Administered under various platforms (12 Entities of the Group)

Including:
CPS Pricing L1/L- FX & Interest Rates L1/L- Stale Price Analysis L- Customer Support L1/L- EUCs Update and Daily Maintenance L1/L- CPS Parameterization L3 (Day to Day) - (*L1:Maker / L2: Reviewer / L3: Super User Access)

You will be supporting Europe (LUX/UK) business, working on shift hours of 4:00pm - 1:00am.

What will you do?

  • Promote quality of deliverables by motivating, coaching and developing team members
  • Ensure cross training and rotation of duties occurs on a regular basis to increase operational efficiency and reduce operational risk
  • Ensure all operational issues are treated in a timely and effective manner
  • Maintain an in depth knowledge of BCP procedures, policies and plans
  • Ensure compliance with and completion of code of conduct / RBC I&TS compliance manual / control selfassessment
  • Provide and maintain indicators to the management (KPI / KQI)
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve / escalate queries / problems within agreed timescales in coordination with the Global Securities Pricing Expertise Center (LUX)

What do you need to succeed?

Must-have

  • Sound technical and financial knowledge on reference data
  • Knowledge of different investment instrument types
  • Willing to work on local MY holidays and follow Europe holidays
  • Flexibility in working hours/ shifts in Europe time zone.

Nice-to-have

  • Flexibility in working hours.
  • Experience in Excel VBA.

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A worldclass training program in financial services
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills
Big Data Management, Critical Thinking, Data Administration, Data Governance, Data Movement, Data Warehousing (DW), Information Capture, Knowledge Organization, Long Term Planning, Repository Tools

Additional Job Details

Address:

PERSIARAN APEC:

CYBERJAYA

City:

Cyberjaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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