Service Delivery Analyst

1 week ago

Cyberjaya, Malaysia Techsap ASP Sdn Bhd Full time

**Summary**

The Service Manager provides a consistent interface to our key customers for all elements of the service and ensures that actions are taken within the Company to drive improved customer satisfaction. This Service Manager position will be managing a higher number of designated global strategic Multi National Customers, however the role has been adapted to be primarily reactive in content. The SM will be expected to establish strong relationships with designated customers, encouraging them to use our standard engagement procedures at all times and the SM will work with other teams to drive all customer issues to completion and to increase customer satisfaction.

**Key aspects of the role include;**
- Communicating with the customer and internal functions as required
- Customer Escalation point for all maintenance, provisioning and billing aspects of the customer service
- Providing assistance in Company revenue management
- Provide expert knowledge of operational support models
- Ability to work under pressure and when required outside business hours.
- Initiating continuous improvement cycles and tracking to resolution.
- Having a good understanding of your customers network and any critical business usage to enable fact based decision-making during problem management.
- Office based although business travel at short notice may be required.

**Skills and Experience**:

- Fluency in English, (both written and verbal))
- Fluency in Mandarin (both written and verbal)
- Strong interpersonal skills
- Ability to multitask in a complex environment and deliver to timescales.
- Good technical awareness or experience is preferred
- Good knowledge of office tools (Excel, Word, PowerPoint)
- Good understanding of the Company Business portfolio and technology.
- Familiar with financial terminology, contracts, invoicing, Service Level Agreements
- Good presentation skills
- Sufficient seniority to interact at senior levels within the organizations and at technical and supervisory level at the customer.
- Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful.
- Understanding of geographical and cultural, human and business differences.
- Ability to work in isolation and on own initiative in highly pressured situations.
- At least 2 years’ experience in a global network service role.
- Previous customer facing experience is an advantage

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM10,000.00 per month

Application Question(s):

- Can you speak, read and write in Mandarin?

  • Service Delivery Manager

    2 weeks ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Desk Analyst

    4 weeks ago

    Cyberjaya, Malaysia HR FIRST Sdn Bhd Full time

    Position: Service Desk Analyst Based office: Cyberjaya Salary offer: up to RM3,520 Contract: 6 months The incumbent is expected to undertake the following duties and responsibilities: - **Recommend an appropriate course of action to resolve tickets or escalate accordingly.** - Ensure that tickets which cannot be resolved at this level are escalated to the...

  • Service Delivery Manager

    2 days ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Service...

  • Service Delivery Manager

    1 month ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    4 weeks ago

    Cyberjaya, Selangor, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Service Delivery Manager

    2 days ago

    Cyberjaya, Malaysia NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Service Delivery Manager

    1 month ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Delivery Manager

    4 weeks ago

    Cyberjaya, Malaysia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Service Desk Analyst

    1 week ago

    Cyberjaya, Selangor, Malaysia HR FIRST Sdn Bhd Full time

    Position: Service Desk AnalystBased office: CyberjayaSalary offer: up to RM3,520Contract: 6 monthsThe incumbent is expected to undertake the following duties and responsibilities: - Recommend an appropriate course of action to resolve tickets or escalate accordingly. Ensure that tickets which cannot be resolved at this level are escalated to the next level...

  • Associate Director, Data Service Delivery M/F

    1 week ago

    Cyberjaya, Selangor, Malaysia Crédit Agricole Group Full time

    What will you do?Responsible for the management of the DSD teams within the department under the global model and / or across designated 'home' locations as applicable to the respective teams under the senior manager's jurisdictionEnsuring delivery of the services to internal and external clients within prescribed timeframes with a high level of...

  • Service Desk Analyst

    1 week ago

    Cyberjaya, Malaysia ELABRAM SYSTEMS Full time

    **Service Desk Analyst** The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The...

  • Service Delivery Manager

    2 months ago

    Cyberjaya, Malaysia Nasstar Full time

    **WE’RE RECRUITING!** As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Delivery Manager! **Location**: Cyberjaya, Malaysia **Salary**: Competitive Base + Benefits **Job Type**: Permanent, Full-time **Hours**: 40 hours per week primarily covering core UK hours A fantastic opportunity awaits to join our Global Services...

  • Service Delivery Manager

    3 days ago

    Cyberjaya, Malaysia Nasstar Full time

    **WE’RE RECRUITING!** As one of the UK’s fastest growing MSPs, we’re on the lookout for a Service Delivery Manager! **Location**: Cyberjaya, Malaysia **Salary**: Competitive Base + Benefits **Job Type**: Permanent, Full-time **Hours**: 40 hours per week primarily covering core UK hours A fantastic opportunity awaits to join our Global Services...

  • Service Desk Analyst

    1 week ago

    Cyberjaya, Selangor, Malaysia ELABRAM SYSTEMS Full time

    Service Desk AnalystThe Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service...

  • Service Delivery Manager

    1 week ago

    Cyberjaya, Selangor, Malaysia Nasstar Full time

    WE'RE RECRUITINGAs one of the UK's fastest growing MSPs, we're on the lookout for a Service Delivery ManagerLocation: Cyberjaya, MalaysiaSalary: Competitive Base + BenefitsJob Type: Permanent, Full-timeHours: 40 hours per week primarily covering core UK hoursA fantastic opportunity awaits to join our Global Services team as a Service Delivery Manager. You'll...

  • Loan Servicing Analyst

    2 weeks ago

    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Job Summary**What is the Opportunity?** You will provide support to all participants in the day-to-day administration of an assigned group of Single Names and their related credit facilities, loan drawings and fee and interest schedules. The competence with which you will carry out your duties will have major impact on the credibility of the department,...

  • Loan Servicing Analyst

    7 days ago

    Cyberjaya, Malaysia Royal Bank of Canada Full time

    **Job Summary**What is the Opportunity?** You will provide support to all participants in the day-to-day administration of an assigned group of Single Names and their related credit facilities, loan drawings and fee and interest schedules. The competence with which you will carry out your duties will have major impact on the credibility of the department,...

  • QA Analyst

    4 weeks ago

    Cyberjaya, Malaysia Experian Full time

    Full-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...

  • QA Analyst

    4 weeks ago

    Cyberjaya, Malaysia Experian Full time

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...

  • QA Analyst

    2 weeks ago

    Cyberjaya, Malaysia Experian Full time

    **Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...