Service Desk Analyst

Position: Service Desk Analyst Based office: Cyberjaya Salary offer: up to RM3,520 Contract: 6 months The incumbent is expected to undertake the following duties and responsibilities: - **Recommend an appropriate course of action to resolve tickets or escalate accordingly.** - Ensure that tickets which cannot be resolved at this level are escalated to the...

**Responsibilities**: - Position title: Helpdesk Analyst (Ticketing System) - Contract: 6 Months Contracts (Cut offs End of June and December) - Venue: Cyberjaya, Selangor - ITIL Framework Cert is an advantage- The incumbent is the first point of contact and main resource in the company in providing end user support. He/she will have to work tactfully with...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk/CAM Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

Looking English fluent speaker Fresh graduate Diploma : can apply Fresh graduate Degree : can apply Experience in Customer Service & Service Desk : can apply Experience in Service Desk and Service Now : can apply Location : Cyberjaya 24/7 rotational shiift Salary range - RM 2600 - RM4000 **Responsibilities**: - Take and receive all customer calls in a...

We are doing urgent hiring now don't miss a good opportunity. For further enquiry you can WhatsApp me 01126602850 (Ace Paul). **Role**: Service Desk **Location**: Cyberjaya **Job Type**: Permanent (Full-Time) **Experience**: IT Graduate + Service Desk ( Min 9 months of experience) + English proficiency, Any graduate with IT services desk...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk/CAM Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

IT Service Desk/ Helpdesk Japanese /Korean Speaker - At least JLPT N2. - Training is provided. - for Korean speaker at least TOPIK Level 5-6 **Salary**: RM4,500.00 - RM5,000.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library - Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution - Shift duty...

**Required Skill/Experience**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills -...

**JOB DESCRIPTION**: **Job title**: Help Desk **Location**: Cyberjaya, Malaysia **Mode**:Permanent **Minimum Job Requirements** **Mandatory - Mandarin Speaking** - Manage and direct team provide better support - Provides technical service-related support for the company - Support team troubleshoot IT technical issues until resolved or escalate to...