Service Desk Analyst

**Service Desk Analyst** The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Key responsibilities but not limited to: - ** - Work independently with mínimal supervision to provide end-user support services. - Actively participates and executes tasks as defined in the team processes including but not limited to IT Service Management Processes such as Incident Management, Major Incident Management, Problem Management, Request...

**Responsibilities** - To diagnose and troubleshoot end-users’ problems with various IT tools. - To perform an initial assessment, attempts to resolve or escalate the problem, based on agreed service level. - Log IT requisition/problems for end-users into Ticketing System (Service Now) - Escalate to 2nd level support group when required with detailed...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library - Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution - Shift duty...

**Required Skill/Experience**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills -...

**JOB DESCRIPTION**: **Job title**: Help Desk **Location**: Cyberjaya, Malaysia **Mode**:Permanent **Minimum Job Requirements** **Mandatory - Mandarin Speaking** - Manage and direct team provide better support - Provides technical service-related support for the company - Support team troubleshoot IT technical issues until resolved or escalate to...

We are looking for a Customer Experience Analyst to join our team in Cyberjaya. As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a...

Recommend an appropriate course of action to resolve tickets or escalate accordingly. - Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented. - Set ticket impact, urgency and prioritizes tickets, set user perception and...