Associate Director, Data Service Delivery

1 week ago


Cyberjaya, Malaysia RBC Full time

**What is the opportunity?**

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographic time zones. The country employs a global operating model to maximize efficiencies across time zones and supports a 24/7 operations.

As the Associate Director, Data Service Delivery APAC, you will lead approximately +55 resources and will be part of a global team of +150 individuals located in Canada, Malaysia and Luxembourg. This role has responsibility for ensuring the day to day execution, accuracy and timeliness for all activities performed out from Malaysia for all ITS entities by Data Service Delivery. This incumbent also oversees the implementation of continuous quality, efficiency and risk mitigation programs within Data Service Delivery and in collaboration with his/her peers in other locations. Additionally, the role supports the growth of the business by improving the consistency and quality of all deliverables to clients through a highly motivated team of operations professionals. The incumbent will be part of the Data Service Delivery local management team and will report to the local Director.

**What will you do?**:

- Act as local leader for all Data Service Delivery activities performed out from Malaysia.
- Act as local Director’s deputy.
- Seeks to mitigate key risks and reduce E&Os within his/her team, in line with Global Client Operations targets and in collaboration with his/her peers in other locations (Luxembourg and Canada).
- Seeks to improve operational efficiency and capacity.
- Acts as an ambassador and advocate of our business both internally and externally.
- Support and develop Management and technical competencies and create an environment which motivates and develops skills and retains highly rated individuals.
- Provides support and thought leadership as a member of the local Data Service Delivery Management Team to all aspects of the business but as well towards the global Management Team.
- Participate actively in client service and sales opportunities if required.
**What do you need to succeed?**

**Must-have**
- Cultivate a cross functional and international mindset that puts client best interest ahead of individual and business agendas.
- Proven experience in a similar role with strong financial industry knowledge in Securities Master / Static Data activities.
- Excellent people leadership skills.
Demonstrated ability to lead change, initiatives and projects; always efficient and results oriented to drive and push forward in the right direction.
- Excellent interpersonal and networking skills with a demonstrated ability to work collaboratively across jurisdictional, functional and cultural boundaries.
**Nice-to-have**
- Superior/Relevant Educational Background.
**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded



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