Account Management

2 weeks ago


Cyberjaya, Malaysia AMK Technology Sdn Bhd Full time

LOCAL MALAYSIAN - Face to face interview

A. Duties & Responsibilities

**Client Relationship Management**:

- Cultivate and maintain strong relationships with clients.
- Understand client needs and objectives to provide tailored solutions.
- Regularly communicate with clients to address concerns, provide updates, and gather feedback.

**Account Management**:

- Oversee the onboarding process for new clients, ensuring a smooth transition.
- Manage and maintain client accounts, including contract renewals and negotiations.
- Monitor account performance and identify areas for improvement or expansion

**Client Support**:

- Act as the main point of contact for client inquiries and support requests.
- Troubleshoot issues and provide timely resolutions to ensure client satisfaction.
- Coordinate with internal teams to address client needs effectively

**Market Analysis and Feedback**:

- Stay informed about industry trends, market developments, and competitor activities.
- Gather feedback from clients to understand their evolving needs and preferences.
- Provide insights and recommendations to internal teams based on client feedback and market analysis.

**Revenue Generation**:

- Identify opportunities for upselling or cross-selling additional products or services.
- Collaborate with the sales team to develop strategies for revenue growth.
- Meet or exceed sales targets and quotas.

**Qualifications**:
1. Bachelor’s degree in Business Administration, Marketing, or related field.

2. Proven experience in account management, sales, or customer service, preferably in a B2B environment.

3. Excellent communication and interpersonal skills.

4. Strong negotiation and problem-solving abilities.

5. Ability to multitask and prioritize in a fast-paced environment.

6. Proficiency in Microsoft Office Suite.

7. Demonstrated track record of meeting or exceeding sales targets

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM5,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (preferred)



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