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Account Manager
1 week ago
We are seeking a driven and results-oriented Key Account Manager to join our team and play a pivotal role in managing and expanding relationships with our most valued clients.
You will be responsible for developing strategic partnerships, driving business growth, and ensuring exceptional customer satisfaction within a prestigious client portfolio including government agencies, airlines, healthcare institutions, and government-linked companies (GLCs).
RESPONSIBILITIES
-
Manage assigned key accounts, fostering strong, long-term relationships built on trust and mutual understanding.
-
Act as the primary point of contact for assigned clients, proactively understanding their needs, challenges, and objectives.
- Leverage your knowledge of our wellness therapy offerings to
tailor solutions and services that deliver tangible benefits to each client
-
Develop and implement strategic account plans to identify opportunities for upselling, cross-selling, and expanding the adoption of our company's offerings within existing accounts.
-
Lead the organization and execution of targeted marketing events for specific client communities, collaborating with internal teams (e.g., marketing, sales) and external partners to raise awareness of our wellness therapy.
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Coordinate effectively with internal departments (e.g., operations, customer service) to ensure timely delivery of products and services, resolve client issues efficiently, and maintain a high level of customer satisfaction
:
-
Track and report on key performance indicators (KPIs) for assigned accounts, measuring success and identifying areas for improvement.
Experience/Skills Required
:
- Minimum 3 years of experience in B2B & B2C sales or account management, with a proven track record of exceeding sales targets and building successful client relationships.
- Strong understanding of the healthcare or wellness industry a plus.
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with clients at all levels.
- Proven ability to develop and implement strategic account plans that drive business growth.
- Strong negotiation and problemsolving skills to navigate complex client situations and address concerns effectively.
- Excellent organizational and time management skills with the ability to prioritize effectively in a fastpaced environment.
- Proficient in CRM software and comfortable working with data to track and analyse client interactions.
Job Types
:
Full-time, Permanent, Contract
Contract length: 12 months
Pay:
RM1, RM3,500.00 per month
Benefits
:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Education
:
- Bachelor's (preferred)
Experience
:
- Account Managment (Sales & Marketing): 3 years (preferred)
Language
:
- English (preferred)
- Bahasa (preferred)
Location
:
- Cyberjaya (preferred)
Willingness to travel:
- 50% (preferred)
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