Account Manager
2 weeks ago
JOB PURPOSE
Maintain, manage and provide desirable solution to the client for products and services offered by Cyber Security Malaysia to ensure that all products and services delivered are aligned to CSM business objectives.
KEY ACCOUNTABILITIES
- Gather feedback from assisting client on the effectiveness of the CSM services and provide report on the information gathered to the superior.
- Work closely with internal teams, including sales, technical support, and marketing, to address client needs and concerns effectively.
- Maintain accurate and up-to-date records of client interactions, feedback, and issue resolutions.
- Ensure proper documentation of all relevant client-related information.
- Have a comprehensive understanding of all products and services offered by CSM. Propose and present solutions that align with CSM's products and services.
- Work closely with clients to understand their requirements and preferences regarding CSM products and services.
- Work closely with internal teams to customize solutions based on client requirements.
- Collaborate with sales, marketing, and technical teams to ensure a unified and effective approach in delivering solutions to clients.
- Provide insights and feedback from clients to improve products and services.
- To comply to Cyber Security Malaysia's information security objectives and adhere to all relevant policies, procedures and guidelines.
- Perform other duties as and when required.
EDUCATION AND EXPERIENCE
Education Requirement :
Degree
Area of Study/ Major :
Bachelor's degree in Marketing, Business, Communications, or a related field.
Experience Requirement : 4 years
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Specific Qualities(if any):
Good market analysis
Proven experience in account management, client services, or sales, preferably in the cybersecurity sector.
Excellent communication skills, both verbal and written, with the ability to articulate complex ideas and build rapport with diverse stakeholders.
Strong problem-solving abilities and customer-centric mindset.
Job Type:
Permanent
Salary:
RM7, RM8,000.00 per month
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