![Agensi Pekerjaan Smarttrend Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
L1 Technical Support- Korean Speaker
3 weeks ago
**Responsibilities**
- Hands-on experience working with ticketing tools and SLA governed environment.
- Escalate issues (when required) to the appropriate channel.
- Record, track, and document customer interaction in ticketing system.
- Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the support plan of the customers and partners.
- Identify and learn old and new software features supported by the organization
- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.
- Develop FAQ and Knowledge Base articles to aid in issue resolution.
- Interact with various cross functional teams for quicker issue resolution.
- Logical understanding of process workflow and able to adapt to new tools, if required.
**Requirement**
- 0-2 Yrs Exp (College Passed Out)
- Bachelor’s degree in Information Technology, Computer Science or equivalent
- Japanese Speaker
**Job Types**: Full-time, Permanent
**Salary**: RM7,000.00 - RM8,500.00 per month
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Korean (preferred)
Ability to Commute:
- Cyberjaya (required)
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