Travel Platform Chat Support Representative

2 weeks ago


Cyberjaya, Malaysia REGENERATION RESOURCES Full time

**Job Summary**:
As a Travel Platform Chat Support Representative, you will play a crucial role in ensuring our users have a delightful and stress-free travel experience. Your primary responsibility will be to provide exceptional customer support through our chat platform, assisting users with inquiries, troubleshooting issues, and delivering personalized solutions.

**Key Responsibilities**:

- **Chat Support Excellence**:

- Engage with users in real-time through our chat platform, providing prompt and personalized assistance.
- Address user inquiries regarding bookings, itineraries, payments, and general platform usage.
- Demonstrate a deep understanding of our platform to guide users effectively.
- **Problem Resolution**:

- Troubleshoot and resolve user issues with efficiency and accuracy.
- Collaborate with internal teams to escalate and resolve complex problems.
- **Customer Advocacy**:

- Advocate for the user, providing feedback to enhance the overall user experience.
- Proactively identify opportunities for improvement and contribute to the evolution of our platform.
- **Knowledge Base Contribution**:

- Contribute to the creation and maintenance of a comprehensive knowledge base for customer support.
- **Cultural Sensitivity**:

- Leverage your native Korean language skills to communicate effectively with users and understand cultural nuances.
- Adapt communication style to ensure a positive and culturally appropriate interaction.

**Qualifications**:

- Native Korean speaker with strong written and verbal communication skills in Korean and English.
- Previous experience in customer support or a related field preferred.
- Passion for travel and a genuine interest in helping users create memorable experiences.
- Exceptional problem-solving and multitasking abilities.
- Familiarity with travel industry practices and platforms is a plus.

**직책명: 여행 플랫폼 채팅 지원 대표 (한국어 원어민)**

**장소**: [해당되는 경우 위치 또는 도시 명시]

**회사 소개**:
[회사명]은 세계 각지의 수백만 사용자를 독특하고 잊지 못할 여행 경험과 연결하는 선도적인 여행 플랫폼입니다. 혁신적인 기술을 기반으로 한 저희 플랫폼은 원활하고 맞춤형 여행 솔루션을 제공합니다. 저희는 현재 여행 플랫폼 채팅 지원 대표로 팀에 합류할 역동적이고 고객 중심의 개인을 찾고 있습니다.

**직무 요약**:
여행 플랫폼 채팅 지원 대표로, 여러분은 사용자가 기억에 남는 스트레스 없는 여행 경험을 즐길 수 있도록 핵심 역할을 담당하게 됩니다. 여러분의 주요 책임은 채팅 플랫폼을 통해 우리의 사용자에게 예외적인 고객 지원을 제공하고, 문의 사항을 해결하며 맞춤형 솔루션을 제공하는 것입니다.

**주요 책임**:

- **채팅 지원 우수성**:

- 실시간으로 사용자와 채팅 플랫폼을 통해 소통하며 신속하고 맞춤형 지원 제공.
- 예약, 여행 일정, 결제 및 일반적인 플랫폼 사용에 대한 사용자 문의 처리.
- 효과적으로 사용자를 안내하기 위해 플랫폼에 대한 심층적인 이해를 보여줌.
- **문제 해결**:

- 사용자 문제를 효과적이고 정확하게 해결하고 해결책 마련.
- 복잡한 문제에 대한 승격 및 해결을 위해 내부 팀과 협력.
- **고객 옹호**:

- 사용자를 위해 목소리를 내어 피드백 제공하여 전체 사용자 경험 향상에 기여.
- 개선 기회를 프로액티브하게 식별하고 플랫폼의 진화에 기여.
- **지식 기여**:

- 고객 지원을 위한 포괄적인 지식 베이스 작성 및 유지 관리에 기여.
- **문화적 감각**:

- 원어민 한국어 능력을 활용하여 사용자와 효과적으로 소통하고 문화적 세세를 이해.
- 긍정적이고 문화적으로 적절한 상호 작용을 위해 커뮤니케이션 스타일을 조절.

**자격 요건**:

- 한국어 원어민으로서 한국어와 영어로 강한 서면 및 구두 커뮤니케이션 능력 보유.
- 이전 고객 지원 또는 관련 분야에서의 경험 우대.
- 여행에 대한 열정과 사용자가 기억에 남을 경험을 만들기 위해 도움을 주고 싶은 진정한 흥미.
- 예외적인 문제 해결 및 다중 작업 능력.
- 여행 산업 관행과 플랫폼에 대한 이해는 플러스.

**지원 이유**:

- 산업을 재정의하고 있는 흥미로운 여행 플랫폼의 일원이 되어보세요.
- 다양성을 중시하는 협력적이고 포괄적인 업무 문화.
- 전문적 성장과 발전을 위한 기회.
- 경쟁력 있는 보상 및 혜택 패키지.

**Salary**: RM2,500.00 - RM8,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Educat



  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    **Position Overview**: As a Travel Platform Chat Support Representative, you will be the first point of contact for our Mandarin-speaking users, ensuring they have a seamless and delightful experience on our platform. Your role involves resolving customer inquiries, providing travel recommendations, and assisting with various issues via our chat support...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    Job Description: We are seeking a highly motivated and experienced Customer Service Chat Representative who is a native Chinese speaker to join our exciting travel company. As a Customer Service Chat Representative, you will be responsible for providing excellent customer service to both Chinese-speaking and English-speaking customers through chat support....


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...

  • Chat Support

    1 week ago


    Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy:Chat Support Mandarin SpeakerLocation: Cyberjaya, MalaysiaSalary: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift AllowanceLanguage: Mandarin + EnglishWorking Hour: 24*7 RotationalEducation/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs expJoining Date : Immediate (27th May, 2024)Headcount:...


  • Cyberjaya, Malaysia Language Talent Solution Full time

    **Company Description** At Language Talent Solutions, we believe that the right talent should not be limited by borders. We think beyond borders and break down barriers on all fronts. Adding the best person to your team might mean stepping out of your comfort zone. In order to build globally competitive teams, we aim to bridge borders across the world,...

  • Chat Support

    2 weeks ago


    Cyberjaya, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Mandarin Speaker Location: Cyberjaya, Malaysia **Salary**: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance Language: Mandarin + English Working Hour: 24*7 Rotational Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp Joining Date : Immediate (27th...


  • Cyberjaya, Malaysia Concentrix Full time

    Job Title: Advisor I, Chat Support-Indo **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. **Essential...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Taiwanese-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service. **Responsibilities** - Provide **excellent customer service** to clients by...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    As a leading provider of travel services, we are committed to creating unforgettable travel experiences for our clients. Our team is composed of passionate individuals who share a love for exploring the world and providing exceptional customer support. As a Travel Customer Services Representative (Mandarin Speaking), you will be the voice of our agency,...


  • Cyberjaya, Selangor, Malaysia REGENERATION RESOURCES Full time

    As a Travel Customer Service Representative, you will be the first point of contact for our Mandarin-speaking customers, ensuring they receive top-notch service throughout their travel journey. This role is crucial in maintaining our reputation for outstanding customer service.Responsibilities Provide excellent customer service to clients by answering...


  • Cyberjaya, Selangor, Malaysia Concentrix Full time

    Job Title:Advisor I, Chat Support-IndoJob DescriptionThe Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core...


  • Cyberjaya, Selangor, Malaysia REGENERATION RESOURCES Full time

    Are you passionate about travel and eager to make a difference in the lives of globetrotters? Do you possess exceptional communication skills in Japanese and a deep understanding of the travel industry? Then this is your chance to join a world-renowned travel agency that is redefining the meaning of customer serviceAs a Travel Customer Services...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    Are you passionate about travel and eager to make a difference in the lives of globetrotters? Do you possess exceptional communication skills in Japanese and a deep understanding of the travel industry? Then this is your chance to join a world-renowned travel agency that is redefining the meaning of customer service! As a Travel Customer Services...


  • Cyberjaya, Malaysia Concentrix Full time

    Job Title:Advisor I, Chat Support-IndoJob DescriptionThe Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core...

  • Live Chat

    1 week ago


    Cyberjaya, Selangor, Malaysia Glob Pro BrainHunters Full time

    Job SummaryWe are looking for Live chat agents to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia.Requirements: Must be able to read, write, and speak in Mandarin and English. Age between 18 years old to 35 years old. Experience as a Customer...


  • Cyberjaya, Selangor, Malaysia REGENERATION RESOURCES Full time

    Job OverviewWe seek a passionate and enthusiastic Travel Customer Services Representative (Taiwanese Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed clients from the comfort of your home. With your fluency in Taiwanese and unwavering commitment to customer...


  • Cyberjaya, Malaysia REGENERATION RESOURCES Full time

    **Job Overview** We seek a passionate and enthusiastic Travel Customer Services Representative (Taiwanese Speaker) to join our exceptional team. As a key member of our team, you will play a pivotal role in delivering world-class support to our esteemed clients from the comfort of your home. With your fluency in Taiwanese and unwavering commitment to...


  • Cyberjaya, Malaysia Deriv.com Full time

    **Why work at Deriv** For 25 years, Deriv has been committed to making online trading accessible to anyone, anywhere. Trusted by over 2.5 million traders worldwide, the company offers an expansive range of trade types and boasts over 200 assets across popular markets on its award-winning, intuitive trading platforms. With a workforce of more than 1,400...