Email & Live Chat Customer Service Agent

3 weeks ago


Cyberjaya, Malaysia Times Consult Full time

**Responsibilities**
- Handles customer enquiries and complaints
- Reports problems, potential crisis and complaint to supervisor for service improvement
- Provides advice to Customer Service Representatives (CSR) on handling customer enquiries

**Requirements**:

- Diploma or Bachelor Degree in any discipline

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (required)
- Cantonese (required)


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