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Email & Live Chat Customer Service Agent
3 weeks ago
**Responsibilities**
- Handles customer enquiries and complaints
- Reports problems, potential crisis and complaint to supervisor for service improvement
- Provides advice to Customer Service Representatives (CSR) on handling customer enquiries
**Requirements**:
- Diploma or Bachelor Degree in any discipline
**Salary**: RM3,500.00 - RM4,500.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- Mandarin (required)
- Cantonese (required)
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