Chat Support

2 weeks ago


Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full time

Vacancy:

  • Chat Support
  • Mandarin Speaker

Location:
Cyberjaya, Malaysia

Salary:
Basic: RM4100 +

Complexity Allowance:
RM500 + KPI Allowance + Shift Allowance

Language:
Mandarin + English

Working Hour: 24*7 Rotational

Education/Requirement:
Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp

Joining Date :
Immediate (27th May, 2024)

Headcount: 20

Job Summary:

  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.

Job Types:
Full-time, Permanent

Pay:
RM4, RM4,600.00 per month

Application Question(s):

  • What nationality are you?
  • Kindly provide your Facebook URL/link?

Noted:

You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.


  • The salary range between RM RM 4,600, are you okay with it?
  • Rotational shift which include night, are you okay with it?
  • Can you speak, write and read Mandarin?
  • The role is urgent, how soon can you join?


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