Client Support Executive

1 week ago


Cyberjaya, Selangor, Malaysia Deriv Full time
Job Information

Job Opening ID

  • ZR_1792_JOB
Industry

  • Customer Support
City

  • Cyberjaya
Province

  • Selangor
Country

  • Malaysia
Postal Code

  • 63000

Your challenges

  • Resolve customer inquiries via live chat in a timely and professional manner.
  • Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
  • Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.

Requirements:

  • Good communication skills and a problemsolving approach
  • Positive, empathetic, and professional attitude
  • Willingness to work in rotating shifts, weekends, and public holidays
  • Fluency in spoken and written English and Cantonese

What's good to have

  • A university degree in communications, IT, or any other relevant field
  • Experience working with customer service or support
  • Good understanding of financial products
  • Proficiency in Mandarin

Benefits:

  • Marketbased salary
  • The best workplace you can possibly imagine — a gorgeous 5storey building including a rooftop garden, a gym, squash court, yoga room, barbecue pit, jam studio, and a lot more
  • A chance to work with top talent from across the globe (70+ nationalities)
  • Ample teambuilding and bonding activities
  • Great overseas travel opportunities
  • Competitive salary and annual performance bonus
  • A range of health benefits
  • Casual dress code
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