Client Support Executive
1 week ago
Job Opening ID
- ZR_1792_JOB
- Customer Support
- Cyberjaya
- Selangor
- Malaysia
- 63000
Your challenges
- Resolve customer inquiries via live chat in a timely and professional manner.
- Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
Requirements:
- Good communication skills and a problemsolving approach
- Positive, empathetic, and professional attitude
- Willingness to work in rotating shifts, weekends, and public holidays
- Fluency in spoken and written English and Cantonese
What's good to have
- A university degree in communications, IT, or any other relevant field
- Experience working with customer service or support
- Good understanding of financial products
- Proficiency in Mandarin
Benefits:
- Marketbased salary
- The best workplace you can possibly imagine — a gorgeous 5storey building including a rooftop garden, a gym, squash court, yoga room, barbecue pit, jam studio, and a lot more
- A chance to work with top talent from across the globe (70+ nationalities)
- Ample teambuilding and bonding activities
- Great overseas travel opportunities
- Competitive salary and annual performance bonus
- A range of health benefits
- Casual dress code
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