Manager, Client Operation

1 week ago

Cyberjaya, Selangor, Malaysia Genius Brio Sdn Bhd Full time

Manager, Client Operation (Japanese Speaking)

Work Location:
Cyberjaya, Malaysia

Salary Range:
RM7,000 - RM10,000 (with 5-7 years of experiences)

Fixed Travelling Allowance:
RM750

Working Region:
APAC (Hong Kong)

Hiring by:
May 2024

JOB PURPOSE

You will be responsible for the following:

  • Completion of all daily processes for
    position keeping, trade management and flow.
-
Point of contact for servicing our clients and
interacting with the market and other providers.

  • Perform proactive servicing for a designated portfolio of client relationships across product base (Shareholder services / Transfer Agency, fund administration, custody, cash & FX related enquiries).
  • To
    manage and motivate the team to produce consistently high quality service to clients.
  • Regularly exceed required
    Service Level Agreement & KPI/KQI targets.
  • Regularly receive positive feedback from clients and the wider CACEIS Investor & Treasury Services community.
  • Continue to develop skills & abilities individually and for direct reports.

Language requirement:
Japanese

KEY RESPONSIBILITIES

Client Servicing & Escalation Management

  • Queries and escalated issue/ queries received are attended in a timely & accurate manner

These include:
-
Shareholder Services/ Transfer Agency
  • Trade processing, Reporting, Cash processing/ Settlement, Electronic Dealing.

-
Fund Administration
  • NAV production, valuation, audits.

-
Transaction Management
  • Trade processing, Settlement, Cash/ FX Processing.
  • Direct liaison with operational teams to resolve daily operational issues, provide operational support and educate operational processing teams about client background and strategies.
  • Prepare and understand client's KPI report, proactively looking for ways to improve servicing quality.
  • Participation in client meetings, representing Client Operations.
  • Ensure that escalation protocol to Management is strictly adhered to in case of client escalations, operational issues and events.

Project and Change Management

  • Initiate and participate in business line and client servicing improvement projects.
  • Review business practices and implement changes.

Risk and Workflow Management

  • Monitor workflows including working with the Supervisors and others to effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning & Management).
  • Meet with clients (i.e. Client Due Diligence Visits).

JOB REQUIREMENTS

  • Postsecondary education with an
    accounting/finance concentration or equivalent experience.
-
Japanese language is a must
:

-
- 6 years of relevant experience in relevant industry experience.
-
Operational Management experience.

  • Good knowledge about
    Fund/Trust Industry and Financial Markets in general.
  • Prior exposure to
    Operational Risk and the corresponding risk monitoring tools.
  • Excellent attention to detail.
  • Good interpersonal skills and networking skills with all stakeholders.
  • Good organization skills and ability to prioritize workloads to meet tight deadlines.

Nice-to-have

  • Adaptability
  • Teamwork and collaboration
  • Business Acumen
  • Attention to detail
  • Initiative
  • Organizational Awareness (Focus on risk
    mitigation and
    prevention)

THE CLIENT

CACEIS was set up in
Cyberjaya, Malaysia in
July 2023 with approximately
1,000 employees, with the acquisition of
RBC investor Services' European business and Malaysia centre of excellence, delivering operational excellence.


As a centre of excellence, the team in Malaysia provides
asset services, custody and payments for clients in Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones,
supports 17/5 operational capability with follow the sun model, enhances scalability of our global operations and the implementation of standardized processes.


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including performancebased bonuses, flexible benefits, and competitive compensation.
  • Leaders who support your development through coaching and managing opportunities.
  • A worldclass training program in financial services.
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Job Types:

Full-time, Permanent

Pay:
RM7, RM10,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Fixed shift
  • Monday to Friday
  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus

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