Administrator, Client Invoicing

4 weeks ago

Cyberjaya, Selangor, Malaysia Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their 'centres of excellence' and to implement/leverage standardised processes globally.

Working hours : 3pm-12am / 2pm-11pm

Region : Europe

What will you do?

  • Ensure invoices are approved in sufficient time to meet Client Service Level Agreement. Run final complex invoices and prepare electronic results for distribution.
  • Escalate all invoice issues (i.e. late delivery, adjustments, etc.) as per employee guidelines.
  • Perform reviews of data derived to calculate fees from various sources to ensure integrity.
  • Ensure invoice distribution performed accurately based on client's standing instructions (post, email, fax, duplicate invoices).
  • Diarize client exceptions to ensure action in a timely manner.
  • Prepare exception and ad-hoc Client Reports, as well as MDC (manual data capture) files.
  • Verify exception and ad-hoc Client Reports, as well as MDC (manual data capture) files prepared by Analysts.
  • Sign off on completed Variance Reports each month.
  • Ensure all Data Support Exception reports (Direct Debit Verification & GC Shared, Duplicate Invoice/Email, Interest Difference, Invoices not Produced/Approved) are reviewed and completed.

What do you need to succeed?

Must-have

  • Experience in financial industries or Invoicing function of other industries
  • Finance or Accounting degree and qualification or related experience.
  • Industry background - In depth knowledge of Custody or Funds Business.
  • Good knowledge of Excel and Access.

Nice-to-have

  • Strong orientation to operational detail and accuracy.
  • Time management.
  • Customer service / Service partner orientation
  • Analytical thinking.

What's in it for you?

Our Client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our Client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • A world-class training program in financial services
  • A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

PERSIARAN APEC:CYBERJAYA

City:

Cyberjaya

Country:

Malaysia

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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