![Glob Pro BrainHunters Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Email & Live Chat Agent Cyberjaya normal Working
3 days ago
**RESPONSIBILITIES**
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to aid.
- Share feature requests and effective workarounds with team members.
**REQUIREMENTS**
- Malaysian citizen
- Age between 18 years old to 35 years old
- Excellent in both speaking & writing communications in English & Mandarin.
- Experience as a Customer Support or similar CS role
- Experience & knowledge in E-Commerce industry.
- Familiarity with electronic product is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work
- Performance Incentive: RM200 (based on achievement)
**OTHERS**
Operations Hour : 8.30am - 6.15pm (Mon - Fri) & 8.30am -2.00pm (Sat Alternate).
Contact details : 011-16299464 (Sha)
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
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