Chat Support
2 weeks ago
Vacancy: - Chat Support - Mandarin Speaker
Location: Cyberjaya, Malaysia
**Salary**: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance
Language: Mandarin + English
Working Hour: 24*7 Rotational
Education/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs exp
Joining Date : Immediate (27th May, 2024)
Headcount: 20
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
**Job Types**: Full-time, Permanent
Pay: RM4,100.00 - RM4,600.00 per month
Application Question(s):
- What nationality are you?
- Kindly provide your Facebook URL/link?
Noted: You will be sent an Assessment test via Facebook chat, it will be a role play, how you will respond to a Customer Service query or issues.
- The salary range between RM 4100 - RM 4,600, are you okay with it?
- Rotational shift which include night, are you okay with it?
- Can you speak, write and read Mandarin?
- The role is urgent, how soon can you join?
-
Chat Support
1 week ago
Cyberjaya, Selangor, Malaysia GrowthFn Sdn Bhd Full timeVacancy:Chat Support Mandarin SpeakerLocation: Cyberjaya, MalaysiaSalary: Basic: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift AllowanceLanguage: Mandarin + EnglishWorking Hour: 24*7 RotationalEducation/Requirement: Degree with experience or Diploma holder with 1 yrs exp or SPM with 2 yrs expJoining Date : Immediate (27th May, 2024)Headcount:...
-
Advisor I, Chat Support-indo
1 week ago
Cyberjaya, Malaysia Concentrix Full timeJob Title: Advisor I, Chat Support-Indo **Job Description**: The Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. **Essential...
-
Advisor I, Chat Support-Indo
1 day ago
Cyberjaya, Selangor, Malaysia Concentrix Full timeJob Title:Advisor I, Chat Support-IndoJob DescriptionThe Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core...
-
Travel Platform Chat Support Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full time**Job Summary**: As a Travel Platform Chat Support Representative, you will play a crucial role in ensuring our users have a delightful and stress-free travel experience. Your primary responsibility will be to provide exceptional customer support through our chat platform, assisting users with inquiries, troubleshooting issues, and delivering personalized...
-
Advisor I, Chat Support-Indo
2 days ago
Cyberjaya, Malaysia Concentrix Full timeJob Title:Advisor I, Chat Support-IndoJob DescriptionThe Advisor I, Chat Support position interfaces with customers via inbound chats, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core...
-
Live Chat
1 week ago
Cyberjaya, Selangor, Malaysia Glob Pro BrainHunters Full timeJob SummaryWe are looking for Live chat agents to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia.Requirements: Must be able to read, write, and speak in Mandarin and English. Age between 18 years old to 35 years old. Experience as a Customer...
-
Customer Service Chat Representative for Travel
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeJob Description: We are seeking a highly motivated and experienced Customer Service Chat Representative who is a native Chinese speaker to join our exciting travel company. As a Customer Service Chat Representative, you will be responsible for providing excellent customer service to both Chinese-speaking and English-speaking customers through chat support....
-
Live Chat Only
1 week ago
Cyberjaya, Selangor, Malaysia Glob Pro BrainHunters Full timeJob SummaryWe are looking for Live chat agents to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia.Requirements: Must be able to read, write, and speak in Mandarin and English. Age between 18 years old to 40 years old. Experience as a Customer...
-
Live Chat Only
1 week ago
Cyberjaya, Selangor, Malaysia Glob Pro BrainHunters Full timeJob SummaryWe are looking for Live chat agents to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia.Requirements: Must be able to read, write, and speak in Mandarin and English. Age between 18 years old to 40 years old. Experience as a Customer...
-
Customer Service Chat Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full timeSummary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...
-
Cyberjaya, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time**Position**:Social Media Chat Support ( Mandarin + English ) for KL Sentral, Malaysia**: - **Fresher's /Experienced are Welcomed**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: 24*7 (9 Hours Including one hour Break) - **Requirement**: Fresh Grads - (Able to speak and write in Simplified and Traditional Mandarin) - **Experience **:one...
-
Live Chat
3 weeks ago
Cyberjaya, Malaysia Glob Pro BrainHunters Full time**Job Summary** We are looking for **Live chat agents** to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia. **Requirements**: - Must be able to read, write, and speak in Mandarin and English. - Age between 18 years old to 35 years old. -...
-
Live Chat
3 weeks ago
Cyberjaya, Malaysia Glob Pro BrainHunters Full time**Job Summary** We are looking for **Live chat agents** to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia. **Requirements**: - Must be able to read, write, and speak in Mandarin and English. - Age between 18 years old to 35 years old. -...
-
Live Chat Only
4 days ago
Cyberjaya, Malaysia Glob Pro BrainHunters Full time**Job Summary** We are looking for **Live chat agents** to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia. **Requirements**: - Must be able to read, write, and speak in Mandarin and English. - Age between 18 years old to 40 years old. -...
-
Live Chat Only
2 weeks ago
Cyberjaya, Malaysia Glob Pro BrainHunters Full time**Job Summary** We are looking for **Live chat agents** to support our cryptocurrency / Electric appliances projects. Seeking someone who can start working immediately for a leading Experience solution company in Malaysia. **Requirements**: - Must be able to read, write, and speak in Mandarin and English. - Age between 18 years old to 40 years old. -...
-
Travel Platform Chat Support Representative
2 weeks ago
Cyberjaya, Malaysia REGENERATION RESOURCES Full time**Position Overview**: As a Travel Platform Chat Support Representative, you will be the first point of contact for our Mandarin-speaking users, ensuring they have a seamless and delightful experience on our platform. Your role involves resolving customer inquiries, providing travel recommendations, and assisting with various issues via our chat support...
-
Customer Support
3 days ago
Cyberjaya, Malaysia Horuz Technology Sdn Bhd Full timeRespond to customer inquiries via chat in a timely and professional manner. - Provide accurate information about our products and services to customers. - Troubleshoot and resolve customer issues, escalating complex problems to appropriate departments when necessary. - Maintain a high level of customer satisfaction by ensuring all interactions are handled...
-
Client Support Executive
2 months ago
Cyberjaya, Malaysia Deriv Full timeJob Information Job Opening ID - ZR_1792_JOB Industry - Customer Support City - Cyberjaya Province - Selangor Country - Malaysia Postal Code - 63000 **Your challenges** - Resolve customer inquiries via live chat in a timely and professional manner. - Troubleshoot issues and provide solutions by working across teams to find the best solutions for our...
-
Client Support Executive
2 days ago
Cyberjaya, Malaysia Deriv Full timeJob Information Job Opening ID - ZR_1792_JOB Industry - Customer Support City - Cyberjaya Province - Selangor Country - Malaysia Postal Code - 63000 **Your challenges** - Resolve customer inquiries via live chat in a timely and professional manner. - Troubleshoot issues and provide solutions by working across teams to find the best solutions for our...
-
Client Support Executive
1 week ago
Cyberjaya, Selangor, Malaysia Deriv Full timeJob InformationJob Opening ID ZR_1792_JOBIndustry Customer SupportCity CyberjayaProvince SelangorCountry MalaysiaPostal Code 63000Your challenges Resolve customer inquiries via live chat in a timely and professional manner. Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. Gather customer feedback...