Travel Platform Chat Support Representative

2 weeks ago


Cyberjaya, Malaysia REGENERATION RESOURCES Full time

**Position Overview**:
As a Travel Platform Chat Support Representative, you will be the first point of contact for our Mandarin-speaking users, ensuring they have a seamless and delightful experience on our platform. Your role involves resolving customer inquiries, providing travel recommendations, and assisting with various issues via our chat support system.

**Responsibilities**:

- **Native Mandarin Support**:

- Engage with users in their native language, ensuring clear and effective communication.
- Provide assistance with booking inquiries, itinerary changes, and general platform navigation.
- **Customer Satisfaction**:

- Deliver outstanding customer service to create positive interactions and enhance the overall user experience.
- Proactively identify and resolve customer concerns, escalating issues when necessary.
- **Travel Expertise**:

- Stay updated on travel trends, destinations, and platform features to provide accurate and relevant information.
- Offer personalized travel recommendations to users based on their preferences and needs.
- **Problem Resolution**:

- Investigate and troubleshoot user issues, collaborating with other teams to resolve technical and operational challenges.
- Document and report recurring issues to contribute to continuous improvement efforts.
- **Team Collaboration**:

- Work closely with cross-functional teams to ensure a consistent and cohesive support experience for users.
- Collaborate with colleagues to share insights and best practices for efficient issue resolution.

**Qualifications**:

- Fluent in Mandarin (spoken and written), with excellent communication skills in English.
- Previous experience in customer support, preferably in the travel industry.
- Strong problem-solving skills and the ability to think on your feet.
- Tech-savvy with the ability to navigate multiple software platforms simultaneously.
- Passionate about travel and helping users create memorable experiences.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunities for career advancement in a rapidly growing company.
- Comprehensive health, dental, and vision insurance.
- Fun and inclusive work environment with regular team-building activities.

**职位名称:旅游平台在线客服代表(母语普通话)**

**关于我们:**
加入我们位于[公司名称]的充满活力和创新的团队,我们是领先的旅游平台,致力于彻底改变人们探索世界的方式。我们正在寻找一位极具动力和以客户为中心的个体加入我们的在线客服团队。如果你对旅游充满激情并且擅长提供卓越的客户服务,我们希望你能加入我们!

**职位概览:**
作为旅游平台在线客服代表,您将是我们母语普通话用户的第一联系人,确保他们在我们平台上拥有无缝愉悦的体验。您的角色涉及解决客户咨询、提供旅行建议以及通过我们的在线客服系统协助处理各种问题。

**责任:**
- **母语普通话支持:**:

- 以母语与用户交流,确保沟通清晰而有效。
- 协助解答预订查询、行程更改和一般平台导航问题。
- **客户满意度:**:

- 提供卓越的客户服务,创造积极的互动,提升整体用户体验。
- 主动发现并解决客户关切,必要时升级问题。
- **旅行专业知识:**:

- 了解旅行趋势、目的地和平台特点,提供准确和相关的信息。
- 根据用户的偏好和需求提供个性化的旅行建议。
- **问题解决:**:

- 调查和解决用户问题,与其他团队合作解决技术和运营挑战。
- 记录并报告经常出现的问题,为持续改进工作做出贡献。
- **团队协作:**:

- 与跨职能团队密切合作,确保用户获得一致和协调的支持体验。
- 与同事合作,分享见解和有效解决问题的最佳实践。

**资格:**
- 普通话流利(口语和书写),英语沟通能力卓越。
- 具有客户支持经验,最好是在旅游行业。
- 出色的问题解决能力和快速思维能力。
- 具备技术娴熟度,能同时导航多个软件平台。
- 对旅行充满热情,帮助用户创造难忘的体验。

**福利:**
- 有竞争力的薪水和基于绩效的奖励。
- 在快速增长的公司中晋升职业的机会。
- 全面的健康、牙科和视觉保险。
- 愉快和包容的工作环境,定期开展团队建设活动。

**如何申请:**
如果您已准备好在[公司名称]迎接一段激动人心的旅程,请立即提交您的简历和一封简短的求职信,突出您的相关经验以及为何您是这个职位的完美人选。帮助我们重新定义全球数百万用户的旅行体验!

**Salary**: RM2,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay



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