Customer Support Representative

3 days ago


Cyberjaya, Selangor, Malaysia Bestinet Sdn Bhd (Bestinet Malaysia)Official Full time

Company Overview

Bestinet Sdn Bhd (Bestinet Malaysia) is an Information Technology organisation that delivers technologically innovative client-centric cross-border technology solutions for public and private sector clients. The company focuses on smart collaborative partnerships to exceed client expectations.

Job Summary

This is a full-time on-site role as a Call Centre Executive located in Cyberjaya. As a Customer Support Representative, you will be responsible for providing customer support, handling customer service inquiries, communicating with clients, managing contact centers, and supporting sales activities.

Key Responsibilities

  1. Provide exceptional customer service and support via various communication channels
  2. Handle customer service inquiries and resolve issues efficiently
  3. Communicate effectively with clients and stakeholders to ensure seamless interactions
  4. Manage contact center operations to ensure high-quality service delivery
  5. Support sales activities to drive business growth and revenue

Requirements

  • Strong customer support and service skills
  • Excellent communication and interpersonal skills
  • Experience in contact centers or similar roles
  • Sales experience and knowledge of CRM systems are advantageous


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