Customer Service Representative
4 days ago
**Job Description**
We are looking for a highly organized and detail-oriented Customer Service Representative - Order Management to manage the entire order lifecycle from receipt to delivery.
Your primary responsibility will be to ensure timely and accurate processing of customer orders into our ERP system, while also resolving any issues that may arise during the order management process.
You will be the key point of contact for customers, providing them with regular updates on the status of their orders and addressing any queries or concerns they may have.
Key Responsibilities:
- Manage incoming customer orders, ensuring they are correctly registered into the ERP system
- Process orders accurately and efficiently, maintaining high levels of customer satisfaction
- Collaborate with internal teams to resolve order-related issues
- Provide proactive feedback to customers on order status and progress
**Required Skills and Qualifications**
- A university degree or equivalent experience in a similar environment
- 1-2 years of experience in international customer support or order management
- Excellent communication and analytical skills, with fluency in English
- Prior experience with ERP systems (SAP is a plus)
- An ability to work effectively in a team environment
Benefits
We offer a range of benefits to support your personal and professional growth, including flexible scheduling, annual bonuses, and opportunities for career advancement.
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