![SCGS MALAYSIA SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Technical Support
3 weeks ago
The level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request.
Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility
- Allows us to quickly see and address problems and opportunities. Velocity
- Helps us quickly adapt to change in the marketplace and our clients’ businesses. Value
- Lets us work with the intention of contributing to the company’s success. SGCS Malaysia Sdn Bhd has been operated from 23 Dec 2013. We have more than 1000 employees and supporting few clients globally. Our business was process outsourcing/ call center, which we work for our client and provide job opportunity to a lots of peoples. We are supporting more than 20 languages from all over the world. Thank you.
Bachelor's or Equivalent
-
Technical Support
2 weeks ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeTechnical Skills: Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus Basic knowledge of macros. Basic knowledge on Cluster and Active Directory Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open...
-
Technical Support
2 weeks ago
Cyberjaya, Selangor, Malaysia Abhidi Solution Full timeTechnical Skills: Excellent clientfacing skills Excellent listening skills Excellent written and verbal communication skills Ability to speak and write clearly and accurately Strong problemsolving and multitasking skills High proficiency in using computers. Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience,...
-
Technical Support
2 weeks ago
Cyberjaya, Selangor, Malaysia Tentacle Technologies MSC Sdn. Bhd Full timeInteract with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services Gather customer's information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve technical hardware and software issues Research required information using available...
-
L2 Technical Support
2 weeks ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeResponsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment. Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the...
-
Technical Customer Support
2 weeks ago
Cyberjaya, Selangor, Malaysia MSC Trustgate Sdn Bhd Full timeResponsibilities: To handle and respond to enquiries and liaisons with customers To be responsible in resolving customer support issues To raise internal work requests to ensure customer requests, enquiries aboutproducts and services are met and internal requests are followed up in the interestof customer satisfactions. To effectively assist the Manager in...
-
Internship for IT Technical Support
4 weeks ago
Cyberjaya, Malaysia E-Content (M) Sdn Bhd Full time**Job description** **Requirements**: - Certificate, Diploma or Degree in Computer Science / IT Hardware related fields. - Good interpersonal and effective communication skills. - Can work under minimum supervision. Responsibility - Provide IT support to users. - Corrective maintenance and Preventive Maintenance. - Diagnose and resolve technical hardware...
-
Internship for IT Technical Support
2 months ago
Cyberjaya, Malaysia E-Content (M) Sdn Bhd Full time**Job description** **Requirements**: - Certificate, Diploma or Degree in Computer Science / IT Hardware related fields. - Good interpersonal and effective communication skills. - Can work under minimum supervision. Responsibility - Provide IT support to users. - Corrective maintenance and Preventive Maintenance. - Diagnose and resolve technical hardware...
-
Internship for IT Technical Support
15 hours ago
Cyberjaya, Malaysia E-Content (M) Sdn Bhd Full time**Job description** **Requirements**: - Certificate, Diploma or Degree in Computer Science / IT Hardware related fields. - Good interpersonal and effective communication skills. - Can work under minimum supervision. Responsibility - Provide IT support to users. - Corrective maintenance and Preventive Maintenance. - Diagnose and resolve technical hardware...
-
Technical Support
3 weeks ago
Cyberjaya, Malaysia Terrabit Consulting Full timePrimary Skills: Application support, Linux, SQL Query Task Description: 1. Strong knowledge and experience working in Unix/ Linux environment. Familiar with Unix/ Linux commands and shell Scripting. 2. Strong knowledge and experience in Oracle SQL query language. 3. Knowledge in monitoring tools such as zabbix, grafana and etc. 4. BY WMS Technical...
-
Technical Support
6 days ago
Cyberjaya, Malaysia Abhidi Solution Full time**Technical Skills**: - Good experience and exposure to Linux/Unix - Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus - Basic knowledge of macros. - Basic knowledge on Cluster and Active Directory - Usage of MS Office suite (MS Outlook, MS Word and MS...
-
Technical Support
3 weeks ago
Cyberjaya, Malaysia Abhidi Solution Full time**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...
-
L2 Technical Support
2 months ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...
-
L3 Technical Support- Japanese Speaker
3 weeks ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...
-
L3 Technical Support- Korean Speaker
7 days ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...
-
L2 Technical Support
3 weeks ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...
-
L2 Technical Support
3 weeks ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...
-
L2 Technical Support
2 days ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...
-
L1 Technical Support- Korean Speaker
3 weeks ago
Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**Responsibilities** - Hands-on experience working with ticketing tools and SLA governed environment. - Escalate issues (when required) to the appropriate channel. - Record, track, and document customer interaction in ticketing system. - Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the...
-
L3 Technical Support- Korean Speaker
2 weeks ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeResponsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problemsolving process all the...
-
L3 Technical Support- Japanese Speaker
2 weeks ago
Cyberjaya, Selangor, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full timeResponsibilities: Take ownership of incoming help requests from end users and document all pertinent customer information. Handson experience working with ticketing tools and SLA governed environment Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problemsolving process all the...