Japanese Speaking IT Support L2

**Technical Skills**: - Good experience and exposure to Linux/Unix - Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus - Basic knowledge of macros. - Basic knowledge on Cluster and Active Directory - Usage of MS Office suite (MS Outlook, MS Word and MS...

Operations Manager - Japanese Speaking Location: Cyberjaya Rotational Shifts **Salary**: 15-17k MYR Qualifications/Requirement: - Fluency in English (Speaking, listening, writing and reading). working 100% English. - Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese - Working under the pressure - University/Colleges...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**GENERAL SUMMARY**: - Take ownership of the Support Tickets and customer communication to be done by L2 - L2 engineer will work with required L3 engineer and ensure the logical conclusion of ticket when they are unable to solve the ticket within the stipulated time - Work with Escalation Lead over Escalated tickets. - Issue understanding and Impact...

Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library - Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution - Shift duty...

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

Supports complex account modules with higher revenue of the organization, acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction. This position is charged with resolving customer issues with the independent...

Supports complex account modules with higher revenue of the organization, acting as the pivotal team member on all customer crisis issues, this position is held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction. This position is charged with resolving customer issues with the independent...

Position: Native Japanese - Customer ServiceLocation: Cyberjaya, Malaysia.Salary: RM10,000Language: Native Japanese +EnglishProject: Travel AccountWork hour: Rotational ShiftQuantifications: National Diploma or Degree with Customer Service experience from BPO Company.Target Onboarding date: ASAP or with Notice PeriodResponsibilitiesThe Customer Service...

Technical Skills: Excellent clientfacing skills Excellent listening skills Excellent written and verbal communication skills Ability to speak and write clearly and accurately Strong problemsolving and multitasking skills High proficiency in using computers. Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience,...

**Manager, Client Operation (Japanese Speaking)** **Work Location: Cyberjaya, Malaysia** **Salary Range: RM7,000 - RM10,000 (with 5-7 years of experiences)** **Fixed Travelling Allowance: RM750** **Working Region: APAC (Hong Kong)** **Hiring by: May 2024** **JOB PURPOSE** You will be responsible for the following: - Completion of all daily processes...

**Position: Native Japanese - Customer Service** Location: Cyberjaya, Malaysia. **Salary**: RM10,000 Language: Native Japanese +English Project: Travel Account Work hour: Rotational Shift Quantifications: National Diploma or Degree with Customer Service experience from BPO Company. Target Onboarding date: ASAP or with Notice...

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.Your...

Technical Skills: Good experience and exposure to Linux/Unix Technical troubleshooting/ debugging experience, programming experience, scripting knowledge, good knowledge in database, SQL queries will be added plus Basic knowledge of macros. Basic knowledge on Cluster and Active Directory Usage of MS Office suite (MS Outlook, MS Word and MS Excel) & Open...

*:* *DUTIES AND RESPONSIBILITIES:* - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...

As an Airline Customer Service Representative, you will be the face of our airline, ensuring that our Japanese-speaking passengers have a seamless and enjoyable travel experience from start to finish. **Key Responsibilities** - Provide **exceptional customer service** to passengers, answering inquiries about flight schedules, fares, and other travel-related...

**Vacancy: Japanese Team Lead - Customer Service** **Location: Cyber Jaya, Malaysia.** **Salary Max: RM 12,400 max + Allowances** **Process: Travel App** **Language: Japanese + English** **Headcounts: 2** **Joining Date: ASAP or with Notice period** **Shift timing** : 8am to 11.30pm, rotational Mon-Sun (No Late Night Shift's) **Education**: Diploma...

Ensure the authenticity of the documents from Japan through AIRIS (Automobile Inspection and Registration Information Service) website. - Ensure the authenticity of the documents from United Kingdom through HPI website. - Make sure the information of the vehicle is corresponding with the information in the documents. - Answer incoming phone calls and give...

**【テクニカルサポートスペシャリスト ＜日本語スピーカー＞】** マレーシア渡航チケット、VISAサポートあり **募集ポジション** **1) テクニカルサポート- L1** **2) サポートエンジニア - L2** **3) シニアサポートエンジニア -...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...