Japanese Speaking IT Support L2

Operations Manager - Japanese Speaking Location: Cyberjaya Rotational Shifts **Salary**: 15-17k MYR Qualifications/Requirement: - Fluency in English (Speaking, listening, writing and reading). working 100% English. - Fluency in Japanese (Speaking, listening, writing and reading). working 100% Japanese - Working under the pressure - University/Colleges...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Technical Skills**: - Excellent client-facing skills - Excellent listening skills - Excellent written and verbal communication skills - Ability to speak and write clearly and accurately - Strong problem-solving and multi-tasking skills - High proficiency in using computers. - Good experience and exposure to Linux/Unix - Technical troubleshooting/...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

**Role**:Operations Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Talent Management Team Leader Team Management Communication Skills Operations Management Team Leading Japenese BPO Skills...

**Roles and Responsibilities**: - Handle phone calls with customer queries and provide resolution to end users - Escalate priority issues per Client specifications to the immediate lead as applicable - Provide inputs on process changes and best practices. - Stay updated with new updates, process changes and updates. - Maintain Exemplary Attendance and...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel. Record, track, and document the problem-solving...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Japanese language english Team Leader Supervisor Skills Operations Supervisor Japenese Team lead operation Team leader BPO Proficient in English - **Job...

Project Overview: Providing Support for Gamers on various Game apps. Job Summary: L1 - L2 support, On-site or Remote Support for Gaming App/Online games. Role and Responsibilities: - Accountable for maintaining a high level of professionalism with clients, & working to establish a positive relationship with them. - Sometimes required to use some level of...

Overview: Nscglobal provides network implementation and management solutions to a number of industry leaders, with a focus on enhancing operational simplicity and offering cost savings. “We offer quality build design, deployment, support and management of our client’s communications infrastructure, assisting them in becoming more agile and maintaining...

**Position title : Client Support Officer** **Work location : Cyberjaya** **Basic Salary offered : Basic up to RM 4,800** **Allowances & working hours : Will be further discussed during the interview** **ORGANIZATIONAL BACKGROUND** Client Support Officer: Integrated Service Operations position is designed to provide service desk functions to wide...

**Job Descriptions**: - To perform general IT operations functions such as monitoring, maintaining and managing the daily 24x7 operation of IT services provided to clients. - The scope of work covers Incident & Inquiry management, Problem Management, Change Management, Service Request Management and Service Level Management - To provide quality technical...

**ROLES AND RESPONSIBILITIES**: - Handle phone calls with customer queries and provide resolution to end users - Escalate priority issues per Client specifications to the immediate lead as applicable - Provide inputs on process changes and best practices. - Stay updated with new updates, process changes and updates. - Maintain Exemplary Attendance and...

Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Chat Representative for our travel company. You will be responsible for providing exceptional customer service and assistance to our Japanese-speaking customers via chat, ensuring their travel experience is smooth and enjoyable. As a native...

_**Working hours - 24/7 Rotation shift basis - Morning, Afternoon, Night shift**_ - **Location - Cyberjaya (Nearby MRT Cyberjaya)**_ - **Eligibility - Valid passport / Native Japan ONLY**_ - **Type : PERMANENT**_ **Responsibilities**: - Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending...

**Description / Requirements** Role: Operations Manager Location: Cyberjaya Rotational Shifts Salary : 15-17k MYR **Responsibilities**: - Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction - Establishing and managing relationship with stakeholders - Oversight of team -...

**Responsibilities**: - Take ownership of incoming help requests from end users and document all pertinent customer information. - Hands-on experience working with ticketing tools and SLA governed environment. - Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving...

**Customer Support Translator (Permananet)** Language: English & Mandarin/Canotnese Location: Tech Mahindra office - Global Solution Centre (**Cyberjaya**) Department: Healthcare **Working hours**: 7pm-4pm 5 working days (Mon-Fri) - Supporting Japanese Market - Mandarin speakers will be translating from doctors to patient - Based in US - Translate to...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design...

**Responsibilities** - Hands-on experience working with ticketing tools and SLA governed environment. - Escalate issues (when required) to the appropriate channel. - Record, track, and document customer interaction in ticketing system. - Help Support delivery teams by working closely in getting the support cases assigned to support engineers as per the...