IT Support

1 week ago


Cyberjaya, Selangor, Malaysia Atos Full time

Job title:
IT Support


Location:
Cyberjeya


Job Type:
Permanent


Skill set & Experience

General

  • Experience of working in a large customer focused environment;
  • At least 1 year's experience in a customer service industry, preferably IT based;
  • At least 2 years experience of working in a helpdesk/customer handling environment;
-
Fresh graduates with IT knowledge is welcome to apply.

  • Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
  • Good interpersonal skills and customer interface skills both on the phone and in person with customers and colleagues
  • Good written and verbal communication skills in particular verbal and telephone enquiry handling skills in business fluent English
  • Excellent listening skill
  • Good analytical skills and an ability to define the precise nature of customer problems;
  • Ability to conceptualize problems
  • Ability to give specific and clear instructions and problemsolving advice
  • Ability to organize and prioritize work in an effective manner
  • Ability to work under pressure and be decisive
  • Ability to support multiple accounts/customer environment
  • Methodical and disciplined approach to work
  • Self motivation, drive and determination to succeed
  • Good personal time management and task organization
  • Ability to structure and organize small projects
  • Ability to work well in a team
  • Good understanding of customer satisfaction principles and practices
  • Willing to work on 24x7 shift hours including weekends/public holidays

Technical

  • In depth knowledge of PC technologies and desktop/server hardware and software architectures
  • Knowledge of cabling and network architectures
  • Ability to grasp new technical concepts quickly
  • Basic understanding of computers and how they are configured
  • Ability to identify and distinguish between hardware, software, network and server problems;
  • Good knowledge of Atos Origin support teams and their interface with customers
  • Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
  • Knowledge and experience in RAS support and general administration

Added Advantage

  • Knowledge and experience of MS Server Products i.e. SMS, TS, Exchange, MOM, SQL, ISA
  • Knowledge and experience of McAfee Anti Virus products

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

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