Manager (Customer Support and Training)

3 weeks ago


Cyberjaya, Malaysia GATES IT Solution Sdn Bhd Full time

**Responsibilities**:

- Monitor team progress on daily basis - ensure that there is no ticket unattended and all ticket is follow up closely until ticket close
- Manage team schedule and costing (for onsite help-desk and travelling)
- Weekly reporting
- Slide preparation for meeting such as workshop or training
- Vet thru manual prepared by team
- To perform any other duties as and when required.

**Job requirements**:

- Possess Bachelor in Computer Science or equivalent.
- At least 5 years working experience as a Customer Support Manager in IT company.
- Possess own transport and willing to travel.
- Customer service orientation.
- Strong client-facing and communication skills.
- Excellent analytical and diagnostic skills.

**Job Type**: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Meal allowance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Expected Start Date: 06/01/2024


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