![GATES IT Solution Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Manager (Customer Support and Training)
3 weeks ago
**Responsibilities**:
- Monitor team progress on daily basis - ensure that there is no ticket unattended and all ticket is follow up closely until ticket close
- Manage team schedule and costing (for onsite help-desk and travelling)
- Weekly reporting
- Slide preparation for meeting such as workshop or training
- Vet thru manual prepared by team
- To perform any other duties as and when required.
**Job requirements**:
- Possess Bachelor in Computer Science or equivalent.
- At least 5 years working experience as a Customer Support Manager in IT company.
- Possess own transport and willing to travel.
- Customer service orientation.
- Strong client-facing and communication skills.
- Excellent analytical and diagnostic skills.
**Job Type**: Contract
Contract length: 12 months
Pay: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Meal allowance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Expected Start Date: 06/01/2024
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