IT Service Desk Analyst

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

Responds and addresses customers' problems in a timely manner utilizing our support system - Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required. - Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries - Provides feedback on tools, resources,...

1.Collecting and analyzing user requirements; 2. Analyze, clarify and structure information; 3.Describe requirements clearly for both IT specialists and business customers; 4.Develop and describe business processes and business logic, using BPMN or UML specifications; 5.Develop user interface layouts together with the designer team; 6.Enrich functional...

_**Nature of Business: IT service and solution provider**_ - **Location: Itech Tower, Cyberjaya**_ - **Position: Personal Assistant (Mandarin speaker)**_ - **Salary Range: RM2,000- RM2,500 | Fresh grads are encouraged to apply**_ - **Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)**_ Job responsibilities: - To provide secretarial...

We are looking for a Customer Experience Analyst to join our team in Cyberjaya. As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a...

**We are looking for a Video Customer Service **Analyst** to join us!** **Location**:Cyberjaya, Malaysia **Salary**:Competitive Base + Shift Allowance + Benefits **Job Type**:Permanent, Full-time **Hours**: 40h per week on a Rotational Shift Pattern covering Mornings, Afternoons, Evenings and Weekends Nasstar is a managed service specialist. We deliver...

**Responsibilities**: - Monitor team progress on daily basis - ensure that there is no ticket unattended and all ticket is follow up closely until ticket close - Manage team schedule and costing (for onsite help-desk and travelling) - Weekly reporting - Slide preparation for meeting such as workshop or training - Vet thru manual prepared by team - To...

**Job Summary**What is the Opportunity?** You will provide support to all participants in the day-to-day administration of an assigned group of Single Names and their related credit facilities, loan drawings and fee and interest schedules. The competence with which you will carry out your duties will have major impact on the credibility of the department,...

-Our Client is a Global IT & Business Hub supporting an international logistic company. We are looking for a ServiceNow Analyst to be part of the consolidated ServiceNow Centre of Competence within the Platform Support & Innovation department. As a DevOps Analyst, having ServiceNow certification(s) and expertise in the ServiceNow Customer Service Module is a...

**We are hiring for one of the top Oil & Gas Company** **JOB PURPOSE**: Purpose The Group Screening Service (GSS) team provides a third party screening service to assess counterparty risks related to money laundering, trade controls including terrorist financing or other related financial crimes. The GSS Junior Analyst will learn the fundamentals of GSS...

**JOB DESCRIPTION**: - Ensure service request are escalated to the correct resolver group and prioritize problems assign the proper category in the helpdesk system - Document problems - log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem **Requirements**: - _**Must be Fluent in English**_ -...

Job SummaryJob DescriptionWhat is the Opportunity?You will provide support to all participants in the day-to-day administration of an assigned group of Single Names and their related credit facilities, loan drawings and fee and interest schedules. The competence with which you will carry out your duties will have major impact on the credibility of the...

To perform general service desk operations functions including incident management, event management, problem management & reporting. - To provide quality technical support & inquiry management to clients according to the SLO. - To be able to categorize reported incident and inquiries to a proper severity/priority level. - Ticket management to track and...

Job SummaryJob DescriptionWhat is the Opportunity?You will provide support to all participants in the day-to-day administration of an assigned group of Single Names and their related credit facilities, loan drawings and fee and interest schedules. The competence with which you will carry out your duties will have major impact on the credibility of the...

**Title: Junior Screening Analyst** **Industry: Oil and Gas** **Location: Cyberjaya, Selangor** **Work Hours: Mon - Fri (8 am - 5 pm) Hybrid mode (2 days work in the office)** **Salary: RM 2800 - RM 3000** **Contract Duration: 1 year Contract** **Mandatory skill set: Can converse, read, and write in Vietnamese language and English.** **Experience:...

**INFORMATION MANAGEMENT ANALYST**: - Publication Date: Mar 21, 2024- Ref. No: 510967- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...

Initial response to incident reported by user. Basic assessment of the request or incident. - Track outstanding calls & work orders. Contact users informing them of request progress and escalations. - Work hours: Monday to Friday (exclude Public Holiday) 9am-6pm or 10am-7pm. Assist in any other ad-hoc task assigned by your superior or management**.** Pay:...

About the Company About the Role In this position, you will work in a dynamic atmosphere where you would be required to multitask, make time critical decisions, achieve targets before deadline. You need to take care of assigned existing customers. Retain these customers month over month and charge recurring fees along with upsells. What you will do -...

Job Information Job Opening ID - ZR_1722_JOB Industry - Legal & Compliance City - Cyberjaya Country - Malaysia As a Compliance Analyst at Deriv, you will ensure our business partnerships adhere to laws, regulations, and industry standards. The role will require you to collaborate across teams, assess diligently, and provide valuable insights to uphold...

**Job Title**: Help Desk Supervisor **Job Location**: Rafulin FMS (Selangor) Sdn Bhd, Cyberjaya **Job Summary**: Monitor the Helpdesk activities are adhere to the business service level agreement to ensure; - Scheduling of activities in accordance with the daily schedule and customer request. - Zero WO (Work Order) pending. - Zero Nonperformance on the...