Technical Service Desk

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

**Service Desk Analyst** The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The...

**Service Desk - Japanese Speaker**: - Publication Date: Apr 30, 2024- Ref. No: 509149- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At...

**Job title: Service Desk Analyst - Korean** **Location: Cyberjeya Malaysia** **Job type: Permanent** **Roles and Responsibilities** - Experience of working in a large customer focused environment; - At least 1 year’s experience in a customer service industry, preferably IT based; - At least 2 years experience of working in a helpdesk/customer handling...

**ASST MANAGER, SERVICE DESK OPERATION - OFFICE HOUR/IMMEDIATE HIRING** - Location: 3300, Lingkaran Usahawan 1 Timur, Cyberjaya, 63000, Cyberjaya, Selangor - Basic Salary: RM 3,100 (fixed salary) + RM 100 (shift allowance) + OT (if needed) - Can start immediately: May 2024 - Working Hour: 2 working shift (8.00am-4.30pm/2.00pm - 10.30pm) - Working Days: 5...

**Service Desk Analyst - G5 (Cyberjaya) Immediate Hiring Position** **About the Job** - Immediate Hiring Position (Soonest in July 2023) - **Work Location**: Cyberjaya - **Salary Package**:RM3,000 - RM 3,500 - **Contract Duration**:6 Month (Renew based on performance Basis) - Preferable Non-Smoker Applicant - Must be able to articulate self well during...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...

**Required Skill/Experience**: - A bachelor’s degree in a related field. - Must have at least 2 to 3 years of experience and proven working experience in providing Help Desk support. - Working knowledge of help desk software, databases, and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills -...

HECTADATA Sdn Bhd is a custom enterprise solutions provider based in Brickfields, Kuala Lumpur. Our technology and platform-agnostic approach make us a preferred partner for government bodies and MNCs who have approached us with projects of all scales and complexities. Our service offerings cover cloud and systems integration services, data intelligence and...

IT Service Desk/ Helpdesk Japanese /Korean Speaker - At least JLPT N2. - Training is provided. - for Korean speaker at least TOPIK Level 5-6 **Salary**: RM4,500.00 - RM5,000.00 per month **Benefits**: - Health insurance Schedule: - Monday to Friday Ability to commute/relocate: - Kuala Lumpur: Reliably commute or planning to relocate before starting...

Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level - Initiate quick resolution to routine incidents/requests and follow baseline SOP/KB library - Escalate unresolvable cases to appropriate tier support team and continue following up with team until full resolution - Shift duty...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

Handling inbound (80%), outbound calls (5%) & chat (15%) pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products To exceed customers expectation in terms of customer service & accurate information. Work in a team to achieve the required KPI elements and SLA **Salary**: From...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Key responsibilities include but are not limited to:to provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service Centre and WRMalaysia officeEnsure the smooth running of the virtual and onsite conferences, audio/video services through providing...

**SUPPORT ANALYST**: - Publication Date: Apr 30, 2024- Ref. No: 511831- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our choice** At Atos, as the...

Reporting to the Group Lead, Operations Management, the incumbent works to provide user support on Proximity (desk-side) service. Key responsibilities include but are not limited to: - To provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global...

Staff agrees to and binds and obligates himself to devote all his specialty as Technical Specialist specifically in the Tank Scanning business to the company as your responsibilities should include visually inspecting/scanning of storage tanks and reporting your findings by utilizing provided tank scanning/inspection tools and software and reporting it to...