Help Desk Agent

**JOB DESCRIPTION**: - Ensure service request are escalated to the correct resolver group and prioritize problems assign the proper category in the helpdesk system - Document problems - log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem **Requirements**: - _**Must be Fluent in English**_ -...

**Job Title**: Help Desk Supervisor **Job Location**: Rafulin FMS (Selangor) Sdn Bhd, Cyberjaya **Job Summary**: Monitor the Helpdesk activities are adhere to the business service level agreement to ensure; - Scheduling of activities in accordance with the daily schedule and customer request. - Zero WO (Work Order) pending. - Zero Nonperformance on the...

**Responsibilities**: - Monitor team progress on daily basis - ensure that there is no ticket unattended and all ticket is follow up closely until ticket close - Manage team schedule and costing (for onsite help-desk and travelling) - Weekly reporting - Slide preparation for meeting such as workshop or training - Vet thru manual prepared by team - To...

The level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request. Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility - Allows us to quickly see and address problems and...

**Responsibilities** - Responsible for providing support to end-users, addressing issues, and delivering training sessions to ensure effective system utilization. - Responsible for implementing and managing security policies within Microsoft Dynamics to ensure data integrity and confidentiality. - Responsible for creating and maintaining reports and...

Job Snapshot **Employee Type**: - Full-Time **Location**: Cyberjaya**Job Type**: - IT-Software/Development IT-Administration **Experience**: - Not Specified **Date Posted**: - 3/20/2024 **Responsibilities** - Responsible for providing support to end-users, addressing issues, and delivering training sessions to ensure effective system utilization. -...

Job SummaryJob DescriptionWhat is the opportunity?RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are...

We are looking for a Customer Experience Analyst to join our team in Cyberjaya. As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present. Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a...

**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

Job SummaryJob DescriptionWhat is the opportunity?RBC Investor Services Malaysia is a processing centre of operational excellence supporting 10 countries across three geographic time zones. RBC IS Malaysia employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.  The objectives for Malaysia...

FIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...

Job SummaryJob DescriptionWhat is the opportunity? We are leading diversified provider of financial services under One RBC. Founded in 1864, RBC is the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. We are among a small group of highly rated global banks and are recognized time and time again for our financial...

Job SummaryJob DescriptionWhat is the opportunity? We are leading diversified provider of financial services under One RBC. Founded in 1864, RBC is the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. We are among a small group of highly rated global banks and are recognized time and time again for our...