Associate Customer Support

1 week ago


Cyberjaya, Selangor, Malaysia Smartrend Recruitment & Consultancy Full time

Roles and Responsibilities:

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Adhoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure):

  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete 9 hours of staffed time on all rostered days
  • Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications & Qualification:

  • Excellent customer service skills
  • Excellent verbal communication skills in Japanese
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts

Job Types:
Full-time, Permanent

Salary:
RM7, RM9,000.00 per month

Benefits:

  • Maternity leave
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Ability to commute/relocate:

  • Cyberjaya: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Excellent customer service skills
: 1 year (preferred)

Language:

  • Japanese (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

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