Technical Support Specialist

2 weeks ago


Kuala Lumpur, Malaysia Quandatics (M) Sdn Bhd Full time

Diagnose and troubleshoot technical issues related to POS hardware, software, and network systems to ensure timely resolution and mínimal disruption to business operations.
- Guide customers through troubleshooting steps specific to POS systems, ensuring a clear understanding and effective problem resolution tailored to their needs.
- Maintain accurate documentation of customer interactions, technical solutions, and support processes, with special attention to POS-related issues and resolutions.
- Collaborate with cross-functional teams to identify and address recurring technical issues in POS systems, contributing to continuous improvement initiatives and product enhancements.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- Proven experience in technical support roles, particularly within software or technology companies, with a focus on POS systems.
- Strong knowledge of POS hardware, software, and network systems, including familiarity with common POS platforms and peripherals.
- Familiarity with POS-specific networking concepts and protocols (TCP/IP, DNS, DHCP, etc.), as well as integration with payment processors and other third-party services.
- Exceptional problem-solving skills with the ability to analyze and troubleshoot complex technical issues specific to POS systems effectively.
- Excellent communication skills, both written and verbal, with the capacity to convey POS-related technical concepts clearly and concisely to a diverse audience.
- Customer-focused mindset with a passion for delivering exceptional service and support, particularly in the context of POS solutions where downtime can impact business operations significantly.
- Contribute to the development and maintenance of POS-specific knowledge bases, FAQs, and support documentation to empower customers and enhance self-service capabilities in this specialized area.

Pay: From RM2,800.00 per month


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