Retail Outlet Manager

14 hours ago


Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

Position : Retail Outlet Manager

Location : KLCC / Shah Alam / Setapak / IOI City Mall

Salary : RM 5000 + Allowance

Working Hours : Monday - Sunday / 8.30am - 7.00pm (Rotational Offday)

Key

**Responsibilities**:

- Passionate about leading a high-performing team, maximizing both individual and team performance and ensuring it is part of the DNA of the team
- To lead and mentor a high-performing team, maximizing both individual and team performance.
- To have a strong business acumen including analytical and problem-solving skills, strategic thinking, business strategy development, financial planning, and reporting.
- To have good product knowledge linked to technology centricity with excellent interpersonal skills.
- To oversee outlet achievement and ensure KPIs and goals are met.
- To cultivate a positive and motivating work environment by promoting teamwork, diversity, inclusion and focusing on positive employee relationships
- To manage outlet appearance, marketing collaterals, POSM and Merchandising standards by adhering to branding guideline at all times
- To ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
- To be responsible in Performance Measurement Control inclusive of monitoring all orders and save performance to ensure customer promise charter is achieved.
- To engage with internal and external stakeholders to ensure knowledge sharing sessions & collaborations are well developed
- To develop and formulate operational strategy that is aligned with brand’s strategy to improve sales and services at outlet.
- To adhere and follow the workflow procedures and processes in ensuring excellent customer service and outlet efficiency are achieved
- To manage 2nd level customer complaints effectively with end to end follow through.
- To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
- To adhere to Standard Operating Procedures, guidelines, and processes to ensure excellent customer service and outlet efficiency are achieved.
- Growth hacking -to proactively explore workarounds and innovative ways to improve day-to-day operation.

Requirement:

- Can start immediately.
- Able to work in rotational shift/off days.
- Can work in any location required - KLCC / Setapak / IOI City Mall / Shah Alam

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM5,000.00 - RM5,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telco / Retail: 7 years (preferred)


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