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4 weeks ago

Klang, Malaysia MN Wheels Sdn Bhd Full time

Print detailed Service Order (SO) using a standard Task List. To obtain a signature from the customer for the approval of all jobs to be done. Prepare cash repair estimate/quotation for accident damage. Advise customers concerning vehicle maintenance, accessories, and technical problems upon delivery of the car. Explain warranty and goodwill policy to the customer. Follow up progress of repairs in conjunction with workshop controller and if repairs require additional time and/or costing, the SA should advise the customer. Obtain customer's approval for repairs beyond the agreed estimate Inspect work and if necessary, arrange a road test with Technical Advisor after completion of work. Return the vehicle to the customer and if possible, handle all complaints if the customer is not satisfied with the job done. To brief superior on difficult complaints that can't be handled by you before bringing the customers to your superior's attention. To handle telephone enquiries and call customer after 3 days from the date of repair. To promote workshop products i.e. parts and accessories. To obtain and update customer and vehicle particulars in the SAP. To generate warranty, claim via SAP (B001). To generate invoice via SAP. Provide quality service to both internal and external customers. Any other duties assigned by the Service Manager.
Services offered: new car sales, after-sales services, sale of genuine car parts and accessories, and car body paintwork and collision repair services
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5