Executive Operation at Cafe Mesra Petronas
2 weeks ago
**Job Description;**
- Execution of Café Mesra outlet openings and implementing company initiatives to achieve operational excellence.
- Drive implementation of company guidelines and training to support the outlet management team within his/her area.
- Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of operations within his/her area.
- Reviews outlet environments and key business indicators within the area to identify problems, concerns, and opportunities for improvement in order to provide coaching to the store management team to take action and achieve operational goals.
- Monitor and manage area-wide staffing levels.
- Utilizes existing tools to identify and prioritize communications to the café crew within the area. Communicates clearly, concisely and accurately in order to ensure effective operations area level.
- Obtain customer feedback to understand local customer needs.
- Utilizes data and analyses financial reports to identify and address trends and issues in area performance.
- Manage area-wide café crew by regularly conducting performance assessments, providing feedback, and setting goals to improve outlet performance.
- Ensure Store Managers and Supervisors are managing their outlets to the best standards.
- Support the F&B Operations in training and decimation of related training material.
**Required experiences**:
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Retail management experience, especially in specialty coffee café environment
- Ability to manage the overall operations of multiple outlets independently
- Knowledge of retail and specialty coffee industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Training skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships
- Ability to handle confidential and sensitive information
- Able to travel
Please Call Azmi 013-2093764
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Food and Beverage: 5 years (preferred)
**Language**:
- English and Malay (preferred)
License/Certification:
- License D or B2 (preferred)
Willingness to travel:
- 100% (preferred)
Work Remotely:
- Yes
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