Information Management Analyst

3 weeks ago

Cyberjaya, Malaysia Atos Full time

**INFORMATION MANAGEMENT ANALYST**:

- Publication Date: Mar 21, 2024- Ref. No: 510967- Location: Cyberjaya, Selangor Darul Ehsa, MY, 63000**Who we are.**
Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities.
Learn more on **Advancing what matters**

**The future is our choice**
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Infrastructure Management Analyst
- Carries out VMware Vcenter and ESXi administration activities including Health checks, Incident Management, Change Management, Problem Management, Query and Service Level Management activities;
- Responds to enquiries and is able to deal effectively with a broad range of issues.
- Carries out planning and tracking of tasks, for the subordinates.
- Supervises and gives instruction to less experienced colleagues in all aspects of current and correct operational practice.
- Act as first level of contact for Virtualization Operation team for all BAU related matter including Incident engagement from MIM.
- Work on Incident and assigned changes of Virtualization Operation queue.
- Assist L1 support team to manage any Critical events which required follow up action and technical escalation.
- Prepare and plan proper shift handover to next shift and make sure follow up actions are handover to next shift.
- Initiate technical/process wise escalations based on the defined escalation matrix While working on Incident/change or reported issue.
- We are looking for a dedicated and experienced technician who can work via processes but also has a flexible attitude to perform tailored services for the clients.
- Required to work in rotating shifts(24x7) and also provide standby support if required
- Required to support multiple customers - Perform all the L1/L2 activities and take initiative to work on L3 activities 4-5 years in Vmware

LI-Malaysia

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

**Choose your future. Choose Atos.**

**Learn more about us**
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here

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