Mgr-food & Beverage I

1 month ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**职位编号** 24026518
**工作类别** Food and Beverage & Culinary
**地点** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置？** N
**职位类型** Management
**职位概述**

该职位负责所有餐饮运作，包括所有厨房、餐厅、饮料和客房服务运作。监督客人和员工满意度，维护标准并满足或超越财务目标。表现出对所有适用餐饮法律法规的了解和掌握。制定和实施餐饮业务计划。

**求职者个人资料**

**教育和经验要求**
- 高中文凭或高中同等学历 (GED)；4 年餐饮、厨房或相关专业领域工作经验。

或者
- 在经认可的大学取得餐饮服务管理、酒店和餐厅管理、酒店管理、工商管理或相关专业的两年制学位；2 年餐饮、厨房或相关专业领域工作经验。

**核心工作活动**

**制定和维护预算**
- 制定和管理餐饮部门的所有财务、员工敬业度和客人满意度计划与行动。
- 保持厨房和餐厅运作的成本管理正指标。
- 利用预算来了解财务目标。

**领导餐饮团队**
- 管理餐饮部门（不包括餐饮销售）。
- 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。
- 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
- 监督所有厨房、餐厅、饮料和客房服务运作。
- 营造和培养强调激励、赋权、团队合作、持续改进和服务热情的酒店环境。
- 为所有员工提供卓越的客户服务。
- 快速响应并积极应对员工关注的问题。
- 提供专注于持续改进的学习氛围。
- 为团队成员提供积极的辅导和咨询。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 确保并保持员工的工作效率水平。
- 制定具体的目标和计划，以便优先考虑、组织和完成工作。
- 提供领导力、愿景和指示，以高效和有效的方式将部门目标集中在一起并优先予以考虑。
- 为员工和团队领导者设定明确的期望，并确保在超越预期时提供适当的奖励。

**确保卓越的客户服务**
- 提供卓越的客户服务。
- 快速响应并积极应对客人关注的问题。
- 了解品牌的服务文化。
- 确保所有员工、团队领导和管理人员了解品牌的服务文化。
- 从内部和外部为所有客人设定服务期望。
- 为客人的投诉/问题负责，直至其得以解决，或者已由相应的经理或员工解决。
- 确保所有宴会厅达到标准并超越客人的期望。
- 提供超越预期的服务，实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。
- 树立榜样，示范适当的行为。
- 管理日常运营，确保质量和标准，且每天满足客户的期望。

**管理和开展**人力资源活动**
- 为下属提供指导和指示，包括设定绩效标准和监督绩效。
- 及时开展绩效考核。
- 推进公平对待之承诺和门户开放政策。
- 识别他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。
- 识别他人的教育需求，开发正式的教育或培训项目或课程，并教导或指导他人。
- 根据员工敬业度和客人满意度结果制定行动计划，以应对需求领域并扩大优势。

**其他责任**
- 遵守所有公司会计程序。
- 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。
- 分析信息和评估结果，以选择最佳解决方案并解决问题。
- 通过日志、部门会议和酒店会议，确保有效的部门沟通和信息系统。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。_

走进福朋，永恒经典与现代细节相互交织，繁忙工作与缤纷乐趣共汇一处。无论旅客来自世界何地，都能在此深切体会当地风情。加入福朋喜来登的团结大家庭，让我们营造热情氛围、给予彼此支持，共创美好福朋，以简单的方式精准满足宾客所需。请加入我们的团队，携手为宾客呈献真诚友好的关怀和舒适自如的环境。加入福朋酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航**，发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。

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