Assistant Vice President, Claims Advisory

6 months ago

Kuala Lumpur, Malaysia Marsh Full time

**Assistant Vice President, Claims Advisory**

**What can you expect?**
- Join Global Leader in Insurance Broking and Innovative Risk Management Solutions
- A team of diverse professionals across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks awaits.
- Working with Marsh Insurance Brokers provides valuable insights from industry experts, enhancing your understanding of insurance products, risk management, and industry trends.

**What is in it for you?**
- Attractive benefits coverage which includes Optical and Dental
- Modern Smart Office Workspace in the heart of Kuala Lumpur

**We will count on you to**:

- To oversee complex daily Claim Solutions operations, lead a team of claims advocates and develop colleagues to achieve internal KPIs and clients’ satisfaction.
- Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients.
- Lead the claims insertion/element of tender and RFP responses for major clients and prospects.
- Direct and collaborate with regional and country leadership to innovate, identify and execute on new revenue models for claims advocacy.
- Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies.
- Maintain and develop strong relationships with regional and Malaysia advocacy team to drive claims operations changes within Marsh.
- Lead effort to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
- Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
- Contribute to profitable growth by providing risk insight, information and trends to Business Unit / Client Executives or clients as needed.
- Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
- Design, evaluate and approve operational controls in accordance with the established business policies and procedures to ensure that they align with Marsh Global standards.

What you need to have:

- Recognized degree in legal studies or related fields
- Minimum 9 - 10 years of experience in Insurance / Litigation experience.
- Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills.
- Demonstrate established claim management competency in Malaysia insurance market.
- Experience of working with large corporate accounts required.
- Proficient PC Skills, including Word, Excel and PowerPoint.
- Ambitious, solution focus and with strong skills in claims advisory management.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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