Assistant Vice President, Claims Advisory
6 months ago
**Assistant Vice President, Claims Advisory**
**What can you expect?**
- Join Global Leader in Insurance Broking and Innovative Risk Management Solutions
- A team of diverse professionals across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks awaits.
- Working with Marsh Insurance Brokers provides valuable insights from industry experts, enhancing your understanding of insurance products, risk management, and industry trends.
**What is in it for you?**
- Attractive benefits coverage which includes Optical and Dental
- Modern Smart Office Workspace in the heart of Kuala Lumpur
**We will count on you to**:
- To oversee complex daily Claim Solutions operations, lead a team of claims advocates and develop colleagues to achieve internal KPIs and clients’ satisfaction.
- Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients.
- Lead the claims insertion/element of tender and RFP responses for major clients and prospects.
- Direct and collaborate with regional and country leadership to innovate, identify and execute on new revenue models for claims advocacy.
- Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
- Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies.
- Maintain and develop strong relationships with regional and Malaysia advocacy team to drive claims operations changes within Marsh.
- Lead effort to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
- Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
- Contribute to profitable growth by providing risk insight, information and trends to Business Unit / Client Executives or clients as needed.
- Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
- Design, evaluate and approve operational controls in accordance with the established business policies and procedures to ensure that they align with Marsh Global standards.
What you need to have:
- Recognized degree in legal studies or related fields
- Minimum 9 - 10 years of experience in Insurance / Litigation experience.
- Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills.
- Demonstrate established claim management competency in Malaysia insurance market.
- Experience of working with large corporate accounts required.
- Proficient PC Skills, including Word, Excel and PowerPoint.
- Ambitious, solution focus and with strong skills in claims advisory management.
**Marsh McLennan **is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, age, background, disability, sexual orientation, and gender identity.
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