Agent - Medical Information Tier 1

3 weeks ago


Petaling Jaya, Malaysia ManpowerGroup Full time

**RESPONSIBILITIES**
**Enquiries Management**
- Answer calls in a courteous, professional manner with predefined answers/resources Handle queries from customers by providing balanced, accurate and non-promotional information
- Identify interaction containing either adverse events and/or product quality complaints and handle these in accordance with the appropriate procedures
- Accurately record all interaction into the required database.
- Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices
- Escalate all inquiries without predefined answers according to defined processes
- Other duties and special projects that are assigned by management (experience related)
- Utilize computer technology to handle high call volumes
- Ensure optimal customer satisfaction Create, Promote and Maintain Operational Excellence Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes
- Demonstrate flexibility in providing coverage and/or availability.
- Integrate compliance into daily activities
- Comply with any corrective actions
- Cooperate with investigations, monitoring and audits

**REQUIREMENTS**
- Demonstrated mastery of written English and professional verbal skills in English.
- Bachelor’s Degree in healthcare profession (medical, pharmacy or Nursing) ideally with some industry experience and/or work in designated therapeutic area or similar role
- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
- Good written skills to respond to customer queries succinctly, accurately, and objectively Demonstrated project time and self-management skills, resilience & ability to handle short deadlines, multiple proprieties, being resilient whilst maintaining high standards
- Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups managing their expectations effectively
- Ability to assimilate and communicate large volumes of medical information. Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates).
- Cognitive abilities, including verbal reasoning, attention to detail, critical thinking, problem solving and analytical ability.
- Focuses on the customer - excellent customer focus.
- Ability to work independently and as a part of a team. Able to work under pressure, managing short deadlines, multiple proprieties and concern for maintaining high quality standards
- Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
- Working experience in call centre for pharmaceutical or healthcare industrial is preferred
- Must be willing to work on Malaysia Public Holiday and on shift basis.

Pay: RM5,000.00 - RM6,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- medical, pharmacy or Nursing: 1 year (preferred)
- databases, spreadsheets,: 1 year (preferred)
- word processing, tables and graphics,: 1 year (preferred)
- pharmaceutical or healthcare industrial: 1 year (required)



  • Petaling Jaya, Malaysia ManpowerGroup Full time

    **Medical Information Associate** - Support Australia & New Zealand. - Looking for Someone who is Graduated from US or Australia or any Foreign University or Someonw who has handled Australia & New Zealand Clients. - Certified Pharmacist. - Training Provided - 2 months Training. **Key requirement** - Preferably fluent in English (Outstanding business...

  • Service Desk Agent

    1 month ago


    Petaling Jaya, Malaysia Helius Technologies Sdn Bhd Full time

    Key Responsibilities: - Troubleshooting: Provide first-level technical support to end-users, diagnosing and resolving hardware, software, and network-related issues. - Ticket Resolution: Prioritize and manage service tickets, ensuring accurate categorization, tracking, and timely resolution or escalation within defined SLAs. - Customer Service: Deliver...

  • Sales Assistant

    4 weeks ago


    Petaling Jaya, Malaysia ALL IT Hypermarket Sdn Bhd (1 Utama, Petaling Jaya) Full time

    **Location: 1 Utama, Petaling Jaya** **Able to start immediately will be an added advantage. **Walk-in-interviews are welcome. **Job Duty & Responsibilities** - Provide assistance to customers - Maximizing sales - Product handling - Perform other duties as assigned. **Job Requirements** - Malaysian Only (18-45 years old) - Minimum SPM - Able to speak a...

  • Sales Assistant

    1 month ago


    Petaling Jaya, Malaysia ALL IT Hypermarket Sdn Bhd (1 Utama, Petaling Jaya) Full time

    **Location: 1 Utama, Petaling Jaya** **Able to start immediately will be an added advantage. **Walk-in-interviews are welcome. **Job Duty & Responsibilities** - Provide assistance to customers - Maximizing sales - Product handling - Perform other duties as assigned. **Job Requirements** - Malaysian Only (18-45 years old) - Minimum SPM - Able to speak a...


  • Petaling Jaya, Malaysia ManpowerGroup Full time

    **Customer Support - Customer Experience Agent** **Responsibility**: Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. Gather feedback from drivers and passengers,...


  • Petaling Jaya, Malaysia Hyphens Pharma International Limited Full time

    COMPANY DESCRIPTION **Listed on the Catalist board of the Singapore Exchange (SGX), Hyphens Group has a direct presence in Singapore (HQ), Vietnam, Malaysia, Indonesia and the Philippines, and is supplemented by a marketing and distribution network covering additional jurisdictions like Hong Kong, Myanmar, Brunei, Cambodia, Oman, Bangladesh, South Korea and...


  • Petaling Jaya, Malaysia Abbott Laboratories Full time

    **Main Responsibilities**: - Assist in the medical marketing strategy planning and execution of tactical and ad-hoc activities in line with overall brand objective and brand strategy to drive healthcare professional (HCP) expert recommendation. - Support Marketing Manager to collaborate with Marketing, Medical and Regulatory Teams to build brand...


  • Petaling Jaya, Malaysia Monroe Consulting Group Full time

    **Medical Representative**: - **Sector**: Monroe Health - **Contact**: Julia Gonsalvez - **Client**: Monroe Consulting Group - **Location**: Petaling Jaya - **Salary**: Negotiable - **Expiry Date**: 28 February 2024 - **Job Ref**: BBBH437321_1706510963 Executive recruitment company Monroe Consulting Group Malaysia's Healthcare Division is partnered with a...

  • Medical Lead

    4 weeks ago


    Petaling Jaya, Malaysia Novartis Full time

    394602BR **Medical Lead - CRM**: Malaysia **About the role** 4! The 4 essential elements that shape our culture: Inspired. Curious. Unbossed. Integrity. Our mission is to discover new ways to improve and extend peoples’ lives. Your passion to build, execute business plans to meet the sales goals, develop effective professional business relationships...


  • Petaling Jaya, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time

    **Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Medical and product training on disease management and updating sales force team with latest medical insight with clinical findings, conducting CME/RTD and participating in scientific meetings as well as attending medical enquiries and meeting KOLs to follow up on enquiries when required. **General...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY, MY**Job Function**:Sales**Requisition Number**:140372**Description**: **Job Summary** - Medical and product training on disease management and updating sales force team with latest medical insight with clinical findings, conducting CME/RTD and participating in scientific meetings as well as attending medical enquiries and...


  • Petaling Jaya, Malaysia SMS Medical Ad Sdn Bhd Full time

    **1. About Us** SMS Medical ad Sdn. Bhd. is the healthcare company in Malaysia since 2019. SMS Medical ad Sdn. Bhd is under SMS Co., Ltd. group - Philosophy and Principles_ We introduce our management concepts: what we pursue universally "Management Philosophy," what we value fundamentally "Values," what we expect for our people "Human Resource Principle,"...

  • Staff Nurse

    1 month ago


    Petaling Jaya, Malaysia First Ambulance Full time

    The primary responsibility of the Staff Nurse / Medical Assistant is to respond to emergency and non-emergency requests, provide emergency medical care and rescue services as needed, and transports injured and sick persons to the appropriate medical facility. - CLINICAL REQUIREMENTS The clinical requirements described here are representative of those that...

  • Staff Nurse

    4 days ago


    Petaling Jaya, Malaysia First Ambulance Full time

    The primary responsibility of the Staff Nurse / Medical Assistant is to respond to emergency and non-emergency requests, provide emergency medical care and rescue services as needed, and transports injured and sick persons to the appropriate medical facility. - CLINICAL REQUIREMENTS The clinical requirements described here are representative of those that...

  • Jawatan Kosong

    1 month ago


    Petaling Jaya, Malaysia Fresenius Medical Care Malaysia Sdn. Bhd. Full time

    **Responsibilities**: - Prime dialyzer and bloodlines - Record patient’s medical information and vital sign - Make ready of dialysis equipment - Oversees dialysis treatment from start to finish - Cannulate accesses & catheter dressing upon completion of Privileging (LP 007,012 & 014) - Demonstrate the abilities to administer medications including...


  • Petaling Jaya, Malaysia Johnson & Johnson Full time

    **Position Summary** - The MSL mission is to support the quality use of our medicines through clinically relevant and scientifically robust interactions with leading specialists as a trusted scientific counterpart. - MSL is jointly responsible to support optimal patient outcomes through communication of data, information, knowledge and insights in support of...


  • Petaling Jaya, Malaysia IQVIA Full time

    As an Associate Consultant at IQVIA, your problem-solving, analytical, critical thinking and leadership skills will be called upon from day one. You will be responsible for the delivery of consulting projects. An Associate Consultant at IQVIA: - Supports design, development and delivery of consulting projects or components of larger, complex projects; -...


  • Petaling Jaya, Malaysia KLINIK MEDILOVE MAYANG PJ Full time

    LOOKING FOR RESIDENCE MEDICAL OFFICER Location: PJ Area (Mayang, SS15, Kota Damansara, Uptown) Starting salary: RM 9k to RM 12k depending on experience **Requirements**: 1) Female ( As we have health screening patient that require pap smear/breast examination) 2) Able to converse in Chinese 3) Gynae background is an advantage 4) Able to do Ultrasound...

  • IT Support

    4 weeks ago


    Subang Jaya, Malaysia Hitachi Sunway Information Systems Sdn Bhd Full time

    1 level technical support to customers, remote desk troubleshooting and remote operations monitoring. - Minimum duties include basic installation, configuration, administration and troubleshooting duties on network system and hardware issues. - Assist in the compliance & enforcement of group IT Security Policies, Standards, Codes and Procedures to meet its...