Gis Team Lead

7 months ago


Subang Jaya, Malaysia Esri Malaysia Sdn Bhd Full time

**Overview**

The GIS Team Lead is part of the operations management team that ensures organizational metrics and goals are met by rallying and motivating a team of up to 20 support engineers.

**Responsibilities**
- Be responsible for their assigned analyst to deliver support within the prescribed processes and achieve targeted performance and operational metrics.
- Collaborate on setting the schedule and ensure that adequate personnel are available to meet the agreed schedule by regular monitoring of the queues.
- Ensure adherence to incident management, documentation, and follow-up processes.
- Survey reviews and take follow-up action; manage escalations.
- Ensure that analysts are adequately skilled and trained.
- Lead and manage the day-to-day activities of the team.

**Requirements**:

- Degree in GIS/Computer Science/Information Technology/Software Engineering or a related discipline.
- 3 years of experience as a team leader in GIS environment.
- Excellent communication and interpersonal skills, with the ability to motivate and lead a team effectively.
- Possess strong strategic thinking abilities, couples with excellent analytical and creative problem-solving skills.
- Possesses excellent written and oral English skill.
- Willing to work shift hours.

**Salary**: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Rotational shift

Application Question(s):

- How long is your notice period?
- How many years of experience do you have in people management?
- Are you from IT industry?

**Language**:

- English (preferred)

Ability to Commute:

- Subang Jaya (preferred)


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