Account Manager

2 weeks ago


Kuala Lumpur, Malaysia ShopBack Full time

**ABOUT US**

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.

ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.

Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more

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As an Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them. The role is based in Malaysia, and will manage a portfolio of Singapore merchants.

**Responsibilities**:

- Manage a portfolio of existing merchants on ShopBack
- Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and secure offers for promotions
- Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
- Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
- Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

**Requirements**:

- Minimum 3 years of experience in account management
- Excellent interpersonal and communication skills, with the ability to build rapport and establish positive relationships with merchants
- Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and correlations in data
- Highly self-motivated and driven to excel and deliver. Must be able to think out of the box in conceptualizing ideas for brand growth - creativity and logical thinking would be key
- Always be looking for new ways to develop, grow and broaden the relationship with the clients

**Perks**
- Candid and open culture - all the way to the top
- On-the-job learning with structured training
- Talented and driven teammates across the world
- Transparent career progression paths and coaching support
- Fun-filled activities and celebrations all year round
- Competitive compensation and stock options
- Hybrid working and work-from-anywhere benefit


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