Customer Service Executive
1 month ago
Company Description
Lemonfridge Studio Sdn Bhd is an expansion from Lemonfridge Studio Pte Ltd, in Singapore.
Role Description
- Assist clients in scheduling consultations with designers and ensure a smooth and efficient process throughout the design project.
- Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives within established guidelines.
- Collaborate closely with interior designers to relay client requirements, project specifications, and design preferences accurately.
- Maintain a high level of product or service knowledge to effectively assist customers and address inquiries.
- Manage client expectations and provide regular updates on project progress, ensuring a high level of satisfaction throughout the design process.
- Escalate complex issues to the appropriate department or supervisor for resolution.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with other team members to ensure a seamless customer experience.
- Strive to meet or exceed customer satisfaction and service level goals.
**Qualifications**:
- 1+ years of experience as a customer service role
- Excellent communication and customer service skills
- Proficiency in written and spoken English & **Mandarin** (to liaise with mandarin-speaking clients).
- Strong multitasking skills and able to work in a fast-paced environment.
- Possesses strong interpersonal, communication, verbal, and written skills.
- Resistant to stress and capable of working under pressure.
- Able to start work immediately will be preferred.
Commencement
- Immediately (Advantageous)
We look forward to having you with us.
**Salary**: RM2,000.00 - RM3,000.00 per month
Schedule:
- Monday to Friday
- Saturday and Sunday _(Flexible)_
**Education**:
- SPM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- 13th month salary
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
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