Accident & Emergency Ambassador
7 months ago
Ambassadors in Nursing are dedicated professionals who embody the values, ethics, and expertise of nursing, serving as liaisons between healthcare institutions, patients, and the community.
- Provides personal care for patients in the hospital while the patient is waiting for their turn to be seen by the Medical Officer.
- Their job duties involve providing hospital information; giving emotional support, particularly on behalf of children; and relaying any issues to nurses or other medical staff.
- The patient ambassador promotes a positive patient experience by facilitating an interdisciplinary approach to providing high-quality and coordinated care in the Emergency Department.
- Rounds on patients and the Emergency Department environment to ensure a positive patient experience and to expedite hospital throughput by anticipating and preventing bottlenecks in patient flow.
- Responsible for providing patients with consistent information and status updates by acting as a liaison between the patient, hospital staff and wards.
- Identifies and provides resolution to patient requests through collaboration with physician, nursing and departments.
- Serves as the point of contact to addresses patient concerns and employs de-escalation techniques and service recovery.
- Tracks and maintains detailed reports about patient complaints and requests; communicates areas of concern to hospital and HOD for service and quality improvement.
**Job Types**: Full-time, Permanent
Pay: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
Supplemental pay types:
- Yearly bonus
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