Accident & Emergency Ambassador

7 months ago


Ipoh, Malaysia Pantai Hospital Ipoh Full time

Ambassadors in Nursing are dedicated professionals who embody the values, ethics, and expertise of nursing, serving as liaisons between healthcare institutions, patients, and the community.
- Provides personal care for patients in the hospital while the patient is waiting for their turn to be seen by the Medical Officer.
- Their job duties involve providing hospital information; giving emotional support, particularly on behalf of children; and relaying any issues to nurses or other medical staff.
- The patient ambassador promotes a positive patient experience by facilitating an interdisciplinary approach to providing high-quality and coordinated care in the Emergency Department.
- Rounds on patients and the Emergency Department environment to ensure a positive patient experience and to expedite hospital throughput by anticipating and preventing bottlenecks in patient flow.
- Responsible for providing patients with consistent information and status updates by acting as a liaison between the patient, hospital staff and wards.
- Identifies and provides resolution to patient requests through collaboration with physician, nursing and departments.
- Serves as the point of contact to addresses patient concerns and employs de-escalation techniques and service recovery.
- Tracks and maintains detailed reports about patient complaints and requests; communicates areas of concern to hospital and HOD for service and quality improvement.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift

Supplemental pay types:

- Yearly bonus


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