Housekeeping Coordinator

3 days ago


Sepang, Malaysia ISY HOTEL SDN. BHD. Full time

**Primary Responsibilities**

**Operation**
- Receive, record and transmit guest requests accurately
- Prepare and distribute various departmental reports
- Input accurate room status into system daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost properties
- Maintain work area in a proper state of cleanliness
- Handle guest complaints tactfully, delegate to team members in a timely manner to conduct service recovery, & report incident to the executive housekeeper.
- Be familiar with Housekeeping positions and team members’ job functions
- Maintain good relations with team members and other interfacing departments
- Ensures smooth handover of daily activities to the next shift

**Other Responsibilities**
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the management.
- Establish and maintain effective employee working relationships

**Profile**

**Knowledge and Experience**
- Secondary / High school education
- Minimum 1 year of relevant experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Working knowledge of MS Excel, Word, & PowerPoint

**Competencies**
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times

**Job Type**: Permanent



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